Cloud Customer Success Specialist US Gov & Enterprise

Amazon Inc.

Seattle (WA)

On-site

USD 34,000 - 60,000

Full time

7 hours ago

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Benefits offered by this job

Health insurance

RSU compensation with RSUs and stock/e

401(k) matching

Job summary

Amazon Dedicate Cloud (ADC) Customer Service in Seattle seeks an ADC Technical Customer Service Specialist to support USG and enterprise customers with training, support and analysis. You will work with the Enterprise team, including Technical Account Managers and Solution Architects, to become the subject-matter expert on enterprise accounts and billing.

You will perform deep-dive analyses, educate customers on reporting options and budgets, and drive cross-functional improvements while

Qualifications

Experience in customer service or contact center environments.
Ability to analyze account and billing issues and provide clear guidance.
Knowledge of security best practices for cloud-based solutions.

Responsibilities

Be the customer-facing voice for USG and Enterprise customers on complex billing issues.
Work with Enterprise clients to understand AWS usage and billing, providing feedback.
Perform deep-dive analysis of USG/Enterprise accounts and billing statements.
Educate customers on reporting options, alerts and budgets.
Collaborate with global support peers to ensure high-quality service.
Drive projects to improve customer interactions with AWS billing information.