Remote AWS Support Specialist - TS/SCI Clearance

Amazon; Oklahoma City (OK); Remote; USD 42,000 - 62,000; Full time

Job summary

Amazon's AWS Support team in Oklahoma City seeks a customer-focused specialist to assist USG and enterprise clients with complex account and billing questions. You will train customers on reporting options, collaborate with global teams, and help improve billing processes while maintaining security clearances.

Your role emphasizes proactive service, precise communication, and strong problem-solving to ensure a high level of customer satisfaction and smooth AWS utilization.

Qualifications

• Active TS/SCI clearance with polygraph.
• 1+ year experience in customer support or account management with high-profile clients.
• Proficient with MS Excel and data interpretation.

Responsibilities

• Being the customer-facing voice for USG and enterprise clients, addressing complex account and billing issues.
• Operating with agency clients to understand AWS usage and billing, and providing feedback.
• Performing in-depth analysis of USG/enterprise customer bills and statements.
• Training customers on reporting options, alerts and budgets.
• Presenting proactive, accurate, customer-oriented service to enterprise clients.
• Collaborating with global support teams to ensure consistent high-level support.
• Initiating improvements to AWS account and billing records to enhance interactions.

Skills

USG experience

Customer support

Account management

Education

Bachelor's Degree

Tools

MS Excel

Job description

Amazon's AWS Support team in Oklahoma City seeks a customer-focused specialist to assist USG and enterprise clients with complex account and billing questions. You will train customers on reporting options, collaborate with global teams, and help improve billing processes while maintaining security clearances.

Your role emphasizes proactive service, precise communication, and strong problem-solving to ensure a high level of customer satisfaction and smooth AWS utilization.