US Gov Cloud Support Specialist (Remote) - TS/SCI Poly

Amazon; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Amazon seeks an AWS Customer Success Representative to support US Government and enterprise customers. In this remote role, you will address account and billing issues, conduct analyses, and ensure customer satisfaction with AWS services.

The ideal candidate will be a US Citizen with a current TS/SCI Security Clearance, possess strong leadership and analytical skills, and have experience in creating innovative solutions to improve customer experience.

Qualifications

• Must be a US Citizen.
• Hold a current active US Government Security Clearance of TS/SCI with Polygraph.
• Experience in troubleshooting and debugging technical systems.
• Strong communication abilities.

Responsibilities

• Address complex account and billing issues for USG and Enterprise customers.
• Educate customers on reporting options, alerts, and budgets.
• Drive projects to improve customer interactions with AWS.
• Support during AWS critical launches and events.

Skills

Leadership

Account management

Analytical skills

Customer service

SQL

Cloud computing

Education

Diploma or above, A+ or Network+ or Security+

Job description

Amazon seeks an AWS Customer Success Representative to support US Government and enterprise customers. In this remote role, you will address account and billing issues, conduct analyses, and ensure customer satisfaction with AWS services.

The ideal candidate will be a US Citizen with a current TS/SCI Security Clearance, possess strong leadership and analytical skills, and have experience in creating innovative solutions to improve customer experience.