Government Cloud Support Specialist

Amazon; City of Albany (NY); Remote; USD 42,000 - 62,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Customer Service Specialist to support U.S. Government and corporate customers in Albany, NY. A Bachelor's degree is required and a TS/SCI clearance is mandatory, with 1+ year of customer service experience and Excel proficiency.

You will address complex billing issues, analyse account data, and provide actionable feedback to clients. This full-time role involves collaborating with global teams, educating clients on reporting options, and driving

Qualifications

• Current U.S. federal security clearance at TS/SCI level with polygraph.
• 1+ year of experience in customer service and/or account management with high-profile clients.
• Proficiency with Microsoft Excel.

Responsibilities

• Serve as the customer-facing voice for U.S. Government and corporate customers, addressing complex account and billing issues.
• Collaborate with clients to understand their use of AWS services and provide actionable feedback.
• Perform deep-dive analysis on U.S. Government and corporate purchase and billing accounts.
• Educate clients on reporting options, dashboards, and budgeting.
• Offer innovative, customer-centric solutions to enterprise clients.

Skills

Customer service

Account management

Excel

Security clearance TS/SCI

Education

Bachelor's degree

Tools

Relational databases

Job description

Amazon Web Services (AWS) seeks a Customer Service Specialist to support U.S. Government and corporate customers in Albany, NY. A Bachelor's degree is required and a TS/SCI clearance is mandatory, with 1+ year of customer service experience and Excel proficiency.

You will address complex billing issues, analyse account data, and provide actionable feedback to clients. This full-time role involves collaborating with global teams, educating clients on reporting options, and driving