TS/SCI Cloud Support Specialist, ADC

Amazon Inc.; Carlisle (Cumberland County); Sur place; USD 34 000 - 60 000; Plein temps

Résumé du poste

Amazon Web Services, Inc. is seeking an ADC Technical Customer Service Specialist to support US Government and Enterprise customers. You will help manage accounts, billing issues and provide guidance on AWS reporting options and budgets.

The role involves deep-dive analysis, collaboration with TAMs, Solution Architects, and peers, and ensuring high-quality support during critical launches and events.

Qualifications

• Associate's degree or above, or A+ or Network+ or Security+.
• 2+ years in customer service or contact center.
• Current, active TS/SCI security clearance with Polygraph.

Responsabilités

• Serve as customer-facing voice for USG and Enterprise customers on account and billing issues.
• Analyze customer accounts and billing statements to identify issues.
• Educate customers on reporting options, alerts and budgets.
• Provide prompt, detailed, customer-oriented service and coordinate with global peers.

Connaissances

Customer service experience

Security clearance TS/SCI with Polylog

Formation

Associate's degree or above

Description du poste

Amazon Web Services, Inc. is seeking an ADC Technical Customer Service Specialist to support US Government and Enterprise customers. You will help manage accounts, billing issues and provide guidance on AWS reporting options and budgets.

The role involves deep-dive analysis, collaboration with TAMs, Solution Architects, and peers, and ensuring high-quality support during critical launches and events.