User Support Specialist

10 Sarah Bush Lincoln Health Center; Illinois; On-site; USD 30,000 - 46,000; Full time

Job summary

Sarah Bush Lincoln Health Center in Illinois is seeking a User Support Specialist to install and support the health system's PC software and hardware across divisions. The role emphasizes hands-on hardware and software support, and providing timely technical assistance to users.

This full-time position in Information Systems offers a 40-hour week, first shift, with starting pay based on experience (from $21.62 per hour).

Qualifications

• High School Diploma required.

Responsibilities

• Participates in 24-hour on-call rotation and general systems knowledge.
• Adheres to departmental procedures and standard work processes.
• Updates procedure manuals and other documentation.
• Answers Information Service Center calls professionally.
• Deploys equipment, installs or upgrades software, resolves issues with computer systems.
• Logs all calls in the Information Service Center database.
• Provides technical assistance to users and trains on proper use of PCs and peripherals.
• Reports urgent problems to appropriate staff immediately.
• Identifies recurring problems and takes corrective action.
• Collaborates with Information System staff on projects as assigned.

Education

High School Diploma

Job description

User Support Specialist Job Description

User Support Specialists install and support the various personal computer software and equipment for all divisions of the Health System.

Operates computer equipment and provides personal computer hardware and software support for all divisions of the Health System.

Department: Information Systems

Hours: Full time, 40 hours/week

Shift: 1st

Required: High School Diploma

Pay: Based on experience, starting at $21.62

Responsibilities

• Actively participates in the technical on-call rotation cycle which includes 24-hour availability, general working knowledge of most systems, ability to make correct judgment decisions, and working knowledge of operational procedures.
• Adheres to departmental procedures and standard work processes.
• Administers needed changes to procedure manuals and other documentation.
• Answers the Information Service Center telephones in a professional and courteous manner.
• Deploys equipment, installs or upgrades software, and resolves issues with departmental computer systems, peripherals and software.
• Logs all calls in the Information Service Center database.
• Provides technical assistance to users and instructs users in proper use and maintenance of personal computers and peripherals.
• Reports urgent problems to appropriate staff immediately.
• Tracks and identifies recurring problems and takes corrective action.
• Works closely with other Information System staff and serves as a technical project resource as assigned.

Requirements

• High School (Required)
• Compensation Estimated Compensation Range $21.62 - $33.51 Pay based on experience

When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.