Systems Support Specialist

Jimmy Jazz; Homer (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance with HR

$2000 HRA

Generous PTO

Loan forgiveness

Tuition reimbursement

Job summary

South Peninsula Hospital’s Information Technology team in Homer, AK is seeking an IT Help Desk professional to provide frontline support for clinical and business systems and assist healthcare staff across the organization.

You will troubleshoot hardware, software, and network issues, log and escalate tickets, and keep documentation and asset records up to date while delivering responsive, professional service in a critical healthcare setting.

Qualifications

• Associate degree or two years of technical support experience.
• Experience with Microsoft products and desktop support in a professional setting.
• Working knowledge of networking protocols and troubleshooting.
• Experience with server-based systems and Windows Server preferred.
• Experience with CPSI or comparable HIS is highly desirable.
• Strong customer service and documentation practices.

Responsibilities

• Provide timely Help Desk and technical support to hospital staff via tickets and phone.
• Troubleshoot hardware, software, network, and system issues with escalation as needed.
• Maintain and document support requests, resolutions, desktop inventory, and software licensing compliance.

Skills

Customer service

Documentation

Networking knowledge

Windows Server

CPSI HIS

Microsoft products

Troubleshooting

Education

Associate degree

Tools

CPSI HIS

Job description

• Job Category Technical
• Employee Type Active - Full-Time

Description

Join South Peninsula Hospital’s Information Technology team and play a vital role in keeping clinical and business systems running smoothly while providing exceptional support to healthcare staff across the organization. Make a direct impact on patient care and hospital operations by serving as the frontline IT support professional for a critical healthcare environment.

HIGHLIGHTS

• Community-Centric: Pairing small town values with industry-leading standards, South Peninsula Hospital values and invests in our staff and deeply cares about our patients.
• Benefits: South Peninsula Hospital provides a competitive salary and industry-leading benefits, including Health/Dental/Vision Insurance with up to a $2000 HRA and generous PTO. Loan forgiveness and tuition reimbursement programs are available.

RESPONSIBILITIES

• Provide timely Help Desk and technical support to hospital staff through ticketing and phone-based support requests.
• Troubleshoot hardware, software, network, and system issues, gathering information for escalation when needed.
• Maintain and document support requests, resolutions, desktop inventory, and software licensing compliance.

  KNOWLEDGE AND EXPERIENCE

  • Associate degree from an accredited institution or two years of experience in a technical support or related role.
  • Experience with Microsoft products and desktop support in a professional environment.
  • Working knowledge of networking protocols and information systems troubleshooting.
  • Experience supporting server-based systems and Windows Server environments is preferred.
  • Experience with CPSI or a comparable Hospital Information System (HIS) is highly desirable.
  • Strong customer service skills with a commitment to responsive, professional support.
  • Excellent attention to detail, documentation practices, and the ability to produce quality work in a timely manner.
  • Physical Requirements: Ability to lift up to 40 pounds (or 25% of body weight, whichever is less), walk and stand for extended periods, and perform activities such as stooping and sitting throughout the workday.

  ENVIRONMENT

  The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. The role requires frequent interaction with hospital staff, physicians, and technology vendors while supporting critical business and patient care systems. Working hours may occasionally fluctuate based on operational and project needs.

  Job Hazards: This position involves access to confidential employee, business, and protected patient health information (PHI), requiring strict adherence to privacy, security, and information protection standards.

  Additional Information

  • FTE 1
  • Position type Non-Union
  • Shift Type Days
  • EEO Notice We are an Equal Employment Opportunity employer. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any prohibited characteristics.