User Support Specialist

Sarah Bush Lincoln; United States; On-site; USD 30,000 - 46,000; Full time

Job summary

Sarah Bush Lincoln Health Center is seeking a User Support Specialist for an on-site, full-time role within Information Systems. You will install and support PC software and hardware across the health system, provide friendly, professional assistance to staff, and resolve issues promptly to minimize downtime.

This position requires a high school diploma, supports 40 hours per week, and participates in the on-call rotation.

Qualifications

• High School Diploma required.

Responsibilities

• Provides technical assistance to users and instructs users in proper use of PCs and peripherals.
• Deploys equipment, installs or upgrades software, and resolves issues with departmental computer systems.
• Logs all calls in the Information Service Center database.
• Acts in on-call rotation and responds to urgent problems as needed.
• Maintains documentation and works with Information System staff on projects.

Education

High School Diploma

Job description

## User Support SpecialistApply: On-Site: Sarah Bush Lincoln Health Center: Full time: Posted Today: JR105253**Internal Employees: Please ensure that you are logged into Workday and applying through the Jobs Hub before proceeding.**User Support Specialist**Job Description**User Support Specialists install and support the various personal computer software and equipment for all divisions of the Health System. Operates computer equipment and provides personal computer hardware and software support for all divisions of the Health System.Department: Information SystemsHours: Full time, 40 hours/weekShift: 1stRequired: High School DiplomaPay: Based on experience, starting at $21.62**Responsibilities**Actively participates in the technical on-call rotation cycle which includes 24-hour availability, general working knowledge of most systems, ability to make correct judgment decisions, and working knowledge of operational procedures., Adheres to departmental procedures and standard work processes., Administers needed changes to procedure manuals and other documentation., Answers the Information Service Center telephones in a professional and courteous manner., Deploys equipment, installs or upgrades software, and resolves issues with departmental computer systems, peripherals and software., Logs all calls in the Information Service Center database., Provides technical assistance to users and instructs users in proper use and maintenance of personal computers and peripherals., Reports urgent problems to appropriate staff immediately., Tracks and identifies recurring problems and takes corrective action., Works closely with other Information System staff and serves as a technical project resource as assigned.**Requirements**High School (Required)**Compensation**Estimated Compensation Range$21.62 - $33.51Pay based on experience