User Support & Junior Systems Administrator

ICE Consulting, Inc; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k match

Health plan

PTO

Work from home

Training & development

Wellness resources

Job summary

FirmaTRUST, a leading MSP, is seeking a User Support & Junior Systems Administrator to join our team in Chicago. You will provide top-tier technical support and help administer client IT environments, ensuring smooth operation and security.

The role requires hands-on experience, strong troubleshooting, and customer‑oriented communication. Opportunities include training, asset management, and exposure to security monitoring within a dynamic service-focused environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 4+ years hands-on in user support and systems administration.
• Proficiency with Windows and Apple operating systems.
• Experience with Windows Server 2008/2012.
• Familiarity with Office 365 and Google Workspace.
• Familiarity with MDM solutions and security protocols.
• Strong troubleshooting and customer service orientation.

Responsibilities

• Provide technical support to users for hardware and software issues.
• Assist in maintenance and administration of servers and networks.
• Document and track support requests using ticketing systems.
• Conduct training sessions on IT best practices and system usage.
• Manage and maintain asset inventory of hardware and software.
• Support the implementation of security protocols and monitoring.

Skills

Windows & macOS

Windows Server 2008/2012

Office 365

Google Workspace

MDM solutions

Troubleshooting

Customer service

Communication

Education

Bachelor's in CS/IT

Tools

Ticketing systems

MDM tools

Job description

FirmaTRUST is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

Position Overview

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top‑notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.

Key Responsibilities

• Provide technical support to users, addressing and resolving hardware and software issues.
• Assist in the maintenance and administration of servers and networks.
• Document and track support requests using ticketing systems.
• Conduct training sessions for users on IT best practices and system usage.
• Manage and maintain asset inventory of hardware and software.
• Support the implementation of security protocols and monitoring systems.

Requirements

• 4+ years of hands‑on experience in user support and systems administration.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows and Apple operating systems.
• Working knowledge of server systems, particularly Windows Server (2008/2012).
• Experience with cloud services such as Office 365 and Google Workspace.
• Familiarity with MDM solutions and security protocols.
• Excellent troubleshooting skills and ability to work under pressure.
• Strong communication skills and a customer service‑oriented mindset.
• Ability to adapt to rapidly changing technology and business needs.

Benefits

• 401(k) with company match
• Company Paid Holidays
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources

FirmaTRUST is proud to be an equal‑opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. All new employees must undergo our standard background check and drug screening test for pre‑employment purposes.