User Support & Junior Systems Administrator

ICE Consulting - Managed IT & Cybersecurity for Life Sciences; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated User Support & Junior Systems Administrator to join their dynamic team. In this role, you will provide essential technical support to end-users and assist in system administration, ensuring the seamless operation of IT environments. The ideal candidate will have a strong background in IT support, with proficiency in both Windows and macOS systems. This innovative firm offers a collaborative work environment and a comprehensive benefits package, making it an exciting opportunity for those looking to grow their careers in IT. If you are passionate about technology and eager to make a difference, this position is perfect for you.

Benefits

401(k) with company match

Company Paid Holidays

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Training & Development

Work From Home

Free Food & Snacks

Wellness Resources

Qualifications

• 4+ years of IT support or systems administration experience required.
• Proficient in Windows and macOS systems.

Responsibilities

• Provide technical support to end-users, resolving hardware and software issues.
• Assist in maintaining and troubleshooting server and network infrastructure.

Skills

Technical Support

System Administration

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Windows Server

Active Directory

Office 365

Gmail

Mobile Device Management Solutions

Job description

User Support & Junior Systems Administrator

3 days ago Be among the first 25 applicants

About Us:
ICE Consulting is a premier Managed IT Services Provider located in South San Francisco. Since our founding in 1997, we have been committed to delivering tailored IT solutions and managed security services to small and medium-sized enterprises. Our mission is to empower businesses with exceptional technology support and consultancy services.

Job Overview:
We are on the lookout for a motivated User Support & Junior Systems Administrator to join our growing team. This position requires a proactive individual with strong technical abilities to provide user support and assist in system administration. You will play an integral role in ensuring the smooth operation of our clients' IT environments.

Key Responsibilities:

• Provide frontline technical support to end-users, resolving hardware and software challenges
• Assist in maintaining, monitoring, and troubleshooting server and network infrastructure
• Document support requests and maintain accurate logs in our ticketing systems
• Perform system installations, configurations, and updates as required
• Educate users about IT best practices and assist in onboarding new technologies
• Work collaboratively with IT team members to enhance overall service delivery

Requirements:

• 4+ years of experience in IT support or systems administration
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proficient in Windows and macOS systems
• Experience with Windows Server (2008/2012) and Active Directory
• Knowledge of cloud services, especially Office 365 and Gmail
• Familiarity with mobile device management solutions
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work independently as well as within a team environment

Benefits:

• 401(k) with company match
• Company Paid Holidays
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources

ICE is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure ICE is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Seniority level: Associate

Employment type: Full-time

Job function: Consulting

Industries: IT Services and IT Consulting