IT Support Specialist

Frequentis

Columbia (MD)

On-site

USD 52,000 - 66,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) Plan with company match

Life Insurance

Disability Insurance

Employee Assistance Program

Paid Holidays

Paid Time Off

Team Building Activities

Job summary

Frequentis USA Inc. is seeking an on-site IT Support Technician to help new hires with laptop imaging and setup, printer maintenance, and meeting room AV tasks. You will provide hardware/software support, manage desk setups, and track equipment in ITSM.

The role also supports on-premises security systems and other IT tasks as they arise, integrating with a safety-focused culture across our US operations in Maryland/Columbia.

Qualifications

Bachelor’s Degree or 3 years direct related experience.
Strong knowledge of Microsoft products and PC hardware.
Experience in customer service.
Good oral and written communication.
Ability to learn quickly; problem analysis and solving.
Adaptability; planning & organizing; attention to detail; stress tolerance; social skills.

Responsibilities

Image and set up laptops for new hires.
Check printers, replace toner, and troubleshoot basic issues.
Assist with meeting room setup and fix A/V connectivity problems.
Provide basic IT support to employees (hardware, software, and general troubleshooting).
Set up desks with monitors, docks, and peripherals.
Keep track of IT equipment and supplies (inventory system ITSM).
Assist with on-premises physical security system.
Support general IT tasks as they come up.

Skills

Microsoft product knowledge

Customer service

Communication skills

Fast learner

Problem solving

Adaptability

Planning & organizing

Attention to detail

Stress tolerance

Social skills

Education

Bachelor's degree or 3 years related experience

Job description

Job Introduction

Frequentis USA Inc. is dedicated to creating a safer world. With over 75 years of experience, Frequentis understands controllers in safety critical situations encounter new challenges daily. Our mission is to develop and market highly reliable, optimized, custom-tailored, and user centric communication and information systems for mission critical solutions. As an industry leader in voice communication data information systems, we create a safer world through integration, digitalization, and automation while maintaining world class safety standards. We proudly serve many U.S. government agencies including the FAA, DoD, and NASA. Safety as our number one priority pushes us to constantly learn about the ever-changing needs in safety critical environments to deliver innovative solutions.

Key Tasks

Image and set up laptops for new hires
Check printers, replace toner, and help troubleshoot basic issues
Help with meeting room setup and fix common A/V or connectivity problems
Provide basic IT support to employees (hardware, software, and general troubleshooting)
Set up desks, including unboxing and connecting monitors, docks, and peripherals
Keep track of IT equipment and supplies (inventory system ITSM)
Assist with on-premises physical security system
Help with any general IT tasks as they come up

Key Qualifications

Bachelor’s Degree in an applicable discipline or equivalent experience with 3 years direct related experience.
Very good knowledge of Microsoft products (WIN7, XP, Windows Sever 2003, MS Office), PC hardware and other electronic equipment (printer, scanner, network)
Knowledge and experience of customer service practices
Good oral and written communication skills
Ability to learn new skills quickly Problem analysis and problem solving
Adaptability
Planning & organizing
Attention to detail
Stress tolerance
Social skills (dealing with internal/external customers)

Our Values

Frequentis USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Around 2,100 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

Benefits

Benefits: We are committed to supporting our mission through the following employee benefits: