User Support & Junior Systems Administrator

ICE Consulting - Managed IT & Cybersecurity for Life Sciences; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

Paid Holidays

Health Plan

Retirement Plan

PTO

Family Leave

Training & Development

Work From Home

Free Snacks

Wellness Resources

Job summary

FirmaTRUST in San Francisco seeks a User Support & Junior Systems Administrator to join our dynamic team. You will deliver technical support to users, assist in maintaining servers and networks, and document requests to keep client environments running smoothly.

This role requires strong troubleshooting, excellent communication, and the ability to adapt to rapidly changing technology and business needs. We offer training, career development, and a comprehensive benefits package in a

Qualifications

• 4+ years of hands-on experience in user support and systems administration.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows and Apple operating systems.
• Working knowledge of server systems, particularly Windows Server (2008/2012).
• Experience with cloud services such as Office 365 and Google Workspace.
• Familiarity with MDM solutions and security protocols.
• Excellent troubleshooting skills and ability to work under pressure.
• Strong communication skills and a customer service-oriented mindset.
• Ability to adapt to rapidly changing technology and business needs.

Responsibilities

• Provide technical support to users, addressing and resolving hardware and software issues
• Assist in the maintenance and administration of servers and networks
• Document and track support requests using ticketing systems
• Conduct training sessions for users on IT best practices and system usage
• Manage and maintain asset inventory of hardware and software
• Support the implementation of security protocols and monitoring systems

Skills

User support

Systems administration

Windows OS

macOS

Cloud services

Security awareness

Troubleshooting

Communication

Adaptability

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server 2008/2012

Office 365

Google Workspace

MDM solutions

Security protocols

Job description

About FirmaTRUST:

FirmaTRUST is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

FirmaTRUST is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

Position Overview:

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.

Key Responsibilities:

• Provide technical support to users, addressing and resolving hardware and software issues
• Assist in the maintenance and administration of servers and networks
• Document and track support requests using ticketing systems
• Conduct training sessions for users on IT best practices and system usage
• Manage and maintain asset inventory of hardware and software
• Support the implementation of security protocols and monitoring systems

Requirements

Qualifications:

• 4+ years of hands-on experience in user support and systems administration
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proficiency in Windows and Apple operating systems
• Working knowledge of server systems, particularly Windows Server (2008/2012)
• Experience with cloud services such as Office 365 and Google Workspace
• Familiarity with MDM solutions and security protocols
• Excellent troubleshooting skills and ability to work under pressure
• Strong communication skills and a customer service-oriented mindset
• Ability to adapt to rapidly changing technology and business needs

Benefits

• 401(k) with company match
• Company Paid Holidays
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources

ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.