User Support & Junior Systems Administrator

FirmaTRUST; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k match

Holiday Pay

Health plan

Retirement plan

Paid time off

Family leave

Training & development

Work from home

Free snacks

Wellness resources

Job summary

ICE Consulting seeks a User Support & Junior Systems Administrator to join our IT team. You will provide top-tier technical support, help maintain servers and networks, and ensure client environments run smoothly and securely.

The ideal candidate has 4+ years in user support and systems administration, a CS/IT degree, and proficiency with Windows, macOS, Office 365 and Google Workspace. You will train users, manage assets, and uphold security protocols.

Qualifications

• 4+ years of hands-on experience in user support and systems administration.
• Bachelor’s degree in Computer Science, IT, or related field.
• Proficiency in Windows and Apple operating systems.
• Experience with Windows Server (2008/2012).
• Experience with cloud services such as Office 365 and Google Workspace.
• Familiarity with MDM and security protocols.
• Strong troubleshooting and customer-service mindset.
• Ability to adapt to changing technology and business needs.

Responsibilities

• Provide technical support to users for hardware and software issues.
• Assist in maintenance and administration of servers and networks.
• Document and track support requests using ticketing systems.
• Conduct training sessions on IT best practices and system usage.
• Manage asset inventory of hardware and software.
• Support implementation of security protocols and monitoring systems.

Skills

User support

Systems administration

Windows OS

Windows Server 2008/2012

Office 365

Google Workspace

MDM

Security protocols

Troubleshooting

Customer service

Education

Bachelor's degree in CS/IT

Tools

Office 365

Google Workspace

Ticketing systems

Job description

About ICE Consulting:

ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients’ operational efficiency and security.

Position Overview:

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients’ IT environments run smoothly and efficiently.

Key Responsibilities:

• Provide technical support to users, addressing and resolving hardware and software issues.
• Assist in the maintenance and administration of servers and networks.
• Document and track support requests using ticketing systems.
• Conduct training sessions for users on IT best practices and system usage.
• Manage and maintain asset inventory of hardware and software.
• Support the implementation of security protocols and monitoring systems.

Requirements

Qualifications:

• 4+ years of hands-on experience in user support and systems administration.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows and Apple operating systems.
• Working knowledge of server systems, particularly Windows Server (2008/2012).
• Experience with cloud services such as Office 365 and Google Workspace.
• Familiarity with MDM solutions and security protocols.
• Excellent troubleshooting skills and ability to work under pressure.
• Strong communication skills and a customer service-oriented mindset.
• Ability to adapt to rapidly changing technology and business needs.

Benefits

• 401(k) with company match

• Company Paid Holidays

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Training & Development

• Work From Home

• Free Food & Snacks

• Wellness Resources

ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.