User Services Supervisor- 2nd Shift

The Chronicle Of Higher Education, Inc.; Wilberforce (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a User Services Supervisor - 2nd Shift in Wilberforce, Ohio. This role involves overseeing daily operations of user services during the second shift, including hiring and training student employees, managing circulation, and ensuring patrons receive assistance with library resources.

The ideal candidate should possess a Bachelor’s degree and at least one year of library experience. Strong customer service skills and the ability to work independently are essential. The position offers a commitment to staff-level responsibilities that may require evening and weekend shifts.

Qualifications

• At least one year of library experience.
• Excellent oral and written communication skills.
• Knowledge of computer applications and technology.

Responsibilities

• Oversight of daily operations of Library’s user services during the second shift.
• Coordinate hiring and training of Federal Work Study student employees.
• Supervise, train, and manage student employees.
• Assist patrons with library catalog and electronic resources.
• Manage circulating materials and handle borrowing requests.

Skills

Customer service experience

Oral and written communication skills

Ability to work independently

Knowledge of Microsoft Office Suite

Experience supervising student employees

Education

Bachelor's degree

Tools

Alma fulfilment system

OCLC WorldShare ILL

Job description

Job Summary

The User Services Supervisor - 2nd Shift will oversee the daily operations of the Library’s user services during the second shift. This includes hiring and training Federal Work Study student employees, supervising and managing their duties, coordinating circulation, and ensuring patrons receive timely assistance with library resources.

Responsibilities

• Coordinate hiring and training of Federal Work Study student employees.
• Supervise, train, and manage student employees.
• Oversee and manage the functional supervision of circulation during 2nd shift hours.
• Conduct user and item record maintenance, physical material processing, shelving, shelf reading, stack maintenance, and other collection maintenance needs.
• Develop best practices, strategies, and workflows in accordance with library policies.
• Manage circulating materials, including course reserves, interlibrary loans, general collection, and instructional services materials.
• Perform opening and closing procedures during scheduled shifts.
• Assist with cleanup projects for the Integrated Library System (ILS).
• Assist patrons with the use of the library catalog, electronic resources, computers, and printing.
• Manage patron services.
• Handle consortia borrowing and lending requests.
• Support visiting patrons in the INN‑REACH consortia network.
• Compile various library statistical reports.
• Assist with library exhibits and digitization projects.
• Handle basic printer, computer, and copier troubleshooting, and report technology issues.
• Provide support to students, faculty, and staff at various service points.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree.
• At least one year of library experience.
• Demonstrated customer service experience.

Preferred Qualifications

• Experience with a library automated system, preferably ExLibris Alma.
• Knowledge of and/or experience with Alma fulfilment system.
• Experience working in an academic library setting with faculty, staff, and students.
• Experience supervising student employees.
• Excellent oral and written communication skills.
• Knowledge of computer applications and technology.
• Experience with interlibrary loan and document delivery automated systems (OCLC WorldShare ILL, Ex Libris’ Rapido).
• Ability to organize and perform duties independently.
• Ability to understand and follow both verbal and written instructions.
• Knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Access (or similar software).

Schedule

Will be assigned any schedule within the library’s operating hours, including nights and weekends.

Employment Status

Open Until Filled. Position Category: Staff – Monthly (Exempt). Salary: Commensurate with experience.