2nd-Shift Library User Services Supervisor

The Chronicle Of Higher Education, Inc.; Wilberforce (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a User Services Supervisor - 2nd Shift in Wilberforce, Ohio. This role involves overseeing daily operations of user services during the second shift, including hiring and training student employees, managing circulation, and ensuring patrons receive assistance with library resources.

The ideal candidate should possess a Bachelor’s degree and at least one year of library experience. Strong customer service skills and the ability to work independently are essential. The position offers a commitment to staff-level responsibilities that may require evening and weekend shifts.

Qualifications

• At least one year of library experience.
• Excellent oral and written communication skills.
• Knowledge of computer applications and technology.

Responsibilities

• Oversight of daily operations of Library’s user services during the second shift.
• Coordinate hiring and training of Federal Work Study student employees.
• Supervise, train, and manage student employees.
• Assist patrons with library catalog and electronic resources.
• Manage circulating materials and handle borrowing requests.

Skills

Customer service experience

Oral and written communication skills

Ability to work independently

Knowledge of Microsoft Office Suite

Experience supervising student employees

Education

Bachelor's degree

Tools

Alma fulfilment system

OCLC WorldShare ILL

Job description

The Chronicle Of Higher Education, Inc. is seeking a User Services Supervisor - 2nd Shift in Wilberforce, Ohio. This role involves overseeing daily operations of user services during the second shift, including hiring and training student employees, managing circulation, and ensuring patrons receive assistance with library resources.

The ideal candidate should possess a Bachelor’s degree and at least one year of library experience. Strong customer service skills and the ability to work independently are essential. The position offers a commitment to staff-level responsibilities that may require evening and weekend shifts.