User Research Advisor & Workshop Leader

Auros; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Auros, a leader in human insight, is seeking a Research Consultant to guide clients through research best practices and scalable approaches using UserTesting. You’ll translate complex methodologies into practical workflows that deliver actionable insights and influence decision-making across organizations.

In this role you’ll mentor customers, lead trainings, and collaborate with cross-functional teams to embed human insights into product development while navigating a fast-paced consulting

Qualifications

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or a related field — or equivalent experience
• 4+ years of experience in user experience research or research consulting
• Strong knowledge of UX research methods and ability to translate research into business impact
• Experience with remote research and usability testing platforms

Responsibilities

• Lead onboarding programs to enable customers in understanding the basics of the UserTesting platform, and monitor completion of those programs
• Act as a trusted advisor, guiding customers through the execution of research studies, methodologies, and best practices
• Plan, support, and eventually lead more in-depth workshops on research execution, scaling research, measuring KPIs, and research operations
• Support customers in building effective research studies, ensuring appropriate methodologies, participant targeting, and high-quality analysis
• Provide consultative guidance on how to analyze research findings, synthesize insights, and present impactful recommendations
• Help customers operationalize and scale research, embedding UserTesting into their workflows and improving research efficiency
• Partner with internal account teams (Customer Success, Sales, and Product) to support customer retention and growth through research maturity
• Proactively identify customer needs and challenges, tailoring recommendations to improve their research practices
• Contribute to internal initiatives that enhance consulting frameworks, resources, and research methodologies

Skills

UX research methods

Consultative problem-solving

Stakeholder communication

Moderated interviews

Usability testing

Education

BA/BS or MA/MS in HCI or related field

Tools

UserTesting

UserZoom

EnjoyHQ

Dovetail

Job description

Auros, a leader in human insight, is seeking a Research Consultant to guide clients through research best practices and scalable approaches using UserTesting. You’ll translate complex methodologies into practical workflows that deliver actionable insights and influence decision-making across organizations.

In this role you’ll mentor customers, lead trainings, and collaborate with cross-functional teams to embed human insights into product development while navigating a fast-paced consulting