Solutions Consultant: Drive Customer Value & Wins

User Interviews Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Auros delivers insights to help companies turn customer feedback into actionable product decisions. We are seeking a Solutions Consultant to join as an independent contributor, helping customers understand how UserTesting can support their research goals and business outcomes.

You'll partner with Sales and cross-functional teams to drive deal strategy, deliver compelling product demonstrations, and translate complex product capabilities into clear customer value.

Qualifications

• 3+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, or a related customer-facing technical or consultative role.
• Experience supporting sales cycles, partnering with account teams, and delivering effective customer-facing presentations or product demonstrations.
• Foundational understanding of sales methodologies, pipeline management, and opportunity qualification processes.
• Strong communication and relationship-building skills, with the ability to translate product capabilities and technical concepts into clear, customer-focused value.
• Ability to understand customer challenges, recommend relevant solutions, and navigate common product or competitive objections with confidence.
• Strong collaboration, organizational, and problem-solving skills, with the ability to work independently, manage competing priorities, and deliver on commitments.
• Curiosity and a willingness to continuously develop expertise in technology, customer experience, and experience research methodologies.

Responsibilities

• Partner with Sales to drive deal success: Collaborate with Sales representatives and account teams to execute deal strategies, conduct pipeline reviews, identify gaps using frameworks such as MEDDICC, and support opportunities through the sales cycle.
• Deliver engaging customer experiences: Build trusted relationships with customer stakeholders through thoughtful discovery, tailored product demonstrations, and clear, value-driven conversations that connect UserTesting solutions to customer needs.
• Execute proofs of concept and value: Lead Proof of Concept (POC) and Proof of Value (POV) activities, aligning with defined success criteria, demonstrating platform capabilities, and helping customers understand the potential impact of UserTesting.
• Recommend solutions with confidence: Provide consultative guidance on product capabilities, configurations, and relevant use cases, while effectively addressing common technical, product, and competitive questions.
• Build product and research expertise: Develop and apply strong knowledge of the UserTesting platform, integrations, and qualitative research methodologies to support customer conversations and solution recommendations.
• Collaborate and share insights: Work with Customer Success, Product, and other cross-functional partners to support deal execution, share customer feedback, and contribute to team learning and best practices.
• Demonstrate ownership and professionalism: Independently manage priorities, exercise sound judgment, and contribute to a positive team environment through reliable execution, knowledge sharing, and peer mentorship.

Skills

Communication

Relationship building

Presentation skills

Collaboration

Problem solving

Independent work

Job description

Auros delivers insights to help companies turn customer feedback into actionable product decisions. We are seeking a Solutions Consultant to join as an independent contributor, helping customers understand how UserTesting can support their research goals and business outcomes.

You'll partner with Sales and cross-functional teams to drive deal strategy, deliver compelling product demonstrations, and translate complex product capabilities into clear customer value.