Research Consultant

UserTesting Technologies, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Auros is seeking a Research Consultant on our Consulting Services team to help customers gain high-quality insights and deliver them via UserTesting. You will mentor customers, lead training programs, and support research initiatives that drive customer success and adoption.

This role emphasizes analytical thinking, collaboration across internal teams, and the ability to translate complex methods into practical, scalable approaches that impact decision-making.

Qualifications

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or related field, or equivalent experience.
• 4+ years of experience in UX research or research consulting.
• Consultative problem-solving approach to guide customers toward solutions.
• Understanding of UX research's impact on business decisions and ROI.
• Strong knowledge of UX research methods (usability testing, card sorting, tree testing, moderated interviews, concept testing).
• Experience embedding research across product lifecycle.
• Familiarity with remote research platforms (UserTesting, UserZoom, or similar).
• Excellent communication, storytelling, and presentation skills; ability to simplify complex concepts.
• Ability to coach customers on methodologies and platform usage.
• Strong organizational and time-management skills; collaborative mindset.
• Comfortable in a fast-paced consulting environment; adaptable and proactive.
• Familiarity with EnjoyHQ or Dovetail is a plus.
• Occasional travel required (5–10%).

Responsibilities

• Lead onboarding programs to enable customers in understanding the basics of the UserTesting platform and monitor completion.
• Act as a trusted advisor guiding customers through research studies, methodologies, and best practices.
• Plan, support, and lead in-depth workshops on research execution and measuring KPIs.
• Support customers in building effective research studies with proper methodologies.
• Provide guidance on analyzing findings, synthesizing insights, and presenting recommendations.
• Help customers operationalize and scale research within their workflows.
• Collaborate with Customer Success, Sales, and Product teams to support retention and growth.
• Identify customer needs and tailor recommendations to improve research practices.
• Contribute to internal initiatives to enhance consulting frameworks and resources.

Skills

UX Research

Consultative Skill

Communication

Cross-functional

Remote Research

Education

BA/BS or MA/MS

Tools

EnjoyHQ

Dovetail

Job description

We’re Auros—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— Auros delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

The Opportunity

As a Research Consultant on our Consulting Services team, you’ll act as a trusted research expert, helping our customers gain high-quality insights and deliver them to their organization via UserTesting. You’ll play a key role in guiding customers through research best practices, methodologies, scalable approaches, and platform capabilities, ensuring they can independently run research that delivers actionable insights and has a direct impact on decision making. This role is ideal for someone who is analytical, consultative, and passionate about user research, with a strong ability to translate complex research methods into practical, scalable approaches. You’ll work closely with customers, internal account teams, and cross-functional partners to support research initiatives that drive customer success and UserTesting adoption. We’re looking for a collaborative, detail-oriented researcher who’s excited about mentoring customers, leading training programs, and helping organizations embed human insights into their decision-making process.

Responsibilities

• Lead onboarding programs to enable customers in understanding the basics of the UserTesting platform, and closely monitor completion of those programs
• Act as a trusted advisor, guiding customers through the execution of research studies, methodologies, and best practices
• Plan, support, and eventually lead more in-depth workshops on research execution, scaling research, measuring KPIs, and research operations
• Support customers in building effective research studies, ensuring appropriate methodologies, participant targeting, and high-quality analysis
• Provide consultative guidance on how to analyze research findings, synthesize insights, and present impactful recommendations
• Help customers operationalize and scale research, embedding UserTesting into their workflows and improving research efficiency
• Partner with internal account teams (Customer Success, Sales, and Product) to support customer retention and growth through research maturity
• Proactively identify customer needs and challenges, tailoring recommendations to improve their research practices
• Contribute to internal initiatives that enhance consulting frameworks, resources, and research methodologies

Requirements

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or a related field — or equivalent experience
• 4+ years of experience in user experience research or research consulting
• A consultative problem-solving approach, with the ability to guide customers toward solutions
• Understanding of UX research’s impact on business decisions, with the ability to help customers demonstrate research ROI
• Strong knowledge of UX research methods, including usability testing, click testing, card sorting, tree testing, moderated interviews, and concept testing
• Experience embedding research across different stages of the product development lifecycle
• Familiarity with remote research and usability testing platforms (UserTesting, UserZoom, or similar tools)
• Strong communication, storytelling, and presentation skills, with the ability to simplify complex research concepts for diverse audiences
• Ability to coach and educate customers on research methodologies, best practices, and platform usage
• Excellent organizational and time-management skills, capable of handling multiple projects simultaneously
• Collaborative mindset, with the ability to work effectively with customers, internal teams, and cross-functional stakeholders
• Comfortable in a fast-paced consulting environment, balancing multiple priorities and customer engagements
• Adaptable and proactive, willing to learn, iterate, and improve consulting approaches over time
• Familiarity with information repository platforms such as EnjoyHQ or Dovetail is a plus
• Occasional travel required (5–10%) for customer engagements, workshops, or training sessions

Diverse Perspectives

Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [e-mail].

Equal Opportunity

Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.

Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

We welcome people of different backgrounds, experiences, abilities and perspectives.

Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably. We are builders and listeners who move fast, think deeply, and act with intention. We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence. Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures. We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work. The same curiosity and empathy we bring to understanding our customers, we bring to understanding each other. Building better products starts with building a culture where people feel seen, heard, and valued.

Community in action: Our Employee Resource and Affinity Groups create spaces for connection, dialogue, and shared learning across our global team. They amplify voices, strengthen leadership, and ensure diverse perspectives shape the decisions we make every day.