Strategy & Operations Associate

User Interviews; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Auros is seeking a hands-on Strategy & Operations professional to support User Interviews, focusing on improving study fulfillment and scaling processes. You’ll work closely with GTM and Operations teams, manage recurring work, and drive decisions with data and judgment in a fast-moving environment.

The role emphasizes ownership of day-to-day workflows, rigorous execution, and practical experimentation to improve the marketplace while partnering across teams and processes.

Qualifications

• Bachelor’s degree preferred.
• Strong project management and organizational skills.
• Strong attention to detail and reliable execution.
• Ability to make decisions within defined processes.
• Comfortable with data and spreadsheet tools.
• Clear written and verbal communicator.
• Experience in operations or strategy roles.
• Experience with GTM or customer-facing teams.
• Experience in high-growth tech startups.

Responsibilities

• Operate tactical levers to improve study fulfillment.
• Prioritize levers based on project needs, urgency, impact, and participant network health.
• Test and operate newly developed processes, tools, and experiments.
• Follow defined processes while using judgment to flag inefficiencies.
• Partner with Strategy & Operations, GTM, and Operations teams to improve and scale how we work.

Skills

Project management

Attention to detail

Operational judgment

Communication

Multitasking

Data proficiency

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Excel

Google Sheets

Job description

We’re Auros- the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process- from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— Auros delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

The Opportunity

Auros is looking for a highly motivated individual to join the Strategy & Operations team supporting User Interviews, our participant recruitment marketplace. This is a hands‑on role for someone who enjoys owning important day‑to‑day processes, making thoughtful decisions, and improving how work gets done over time. As User Interviews grows, Strategy & Operations helps ensure that our marketplace runs effectively and that our GTM and Operations teams can deliver for customers. You'll be close to the day‑to‑day business, using existing tactical levers to improve study fulfillment while helping test and operationalize new processes and experiments. This role requires strong judgment, attention to detail, and a bias toward action. You should be comfortable following defined processes, managing recurring work, and recognizing when something isn’t working as intended.

Responsibilities

• Operate tactical levers to improve study fulfillment
• Prioritize where to deploy those levers based on project needs, urgency, expected impact, and participant network health
• Test and operate newly developed processes, tools, and experiments
• Follow defined processes while using judgment to flag when something is unclear, inefficient, or not working as intended
• Partner with Strategy & Operations, GTM, and Operations teams to improve and scale how we work

Requirements

• Bachelor’s degree preferred
• Strong project management and organizational skills
• Strong attention to detail and a track record of reliable execution
• Good operational judgment and ability to make decisions within defined processes
• Comfortable working with data and spreadsheet tools such as Excel or Google Sheets
• Clear written and verbal communicator
• Self‑motivated and comfortable managing multiple priorities in a fast-moving environment
• 1+ year of experience in operations, strategy & operations, consulting, customer operations, or a related field preferred
• Experience working in a high-growth technology or startup environment preferred
• Experience partnering with GTM, customer-facing, or Operations teams preferred
• Experience using operational data to inform decisions preferred
• Experience improving or operationalizing new workflows and processes preferred

Accommodations

At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [e-mail].

Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably. We are builders and listeners who move fast, think deeply, and act with intention. We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence. Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures. We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work. The same curiosity and empathy we bring to understanding our customers, we bring to understanding each other. Building better products starts with building a culture where people feel seen, heard, and valued. Community in action: Our Employee Resource and Affinity Groups create spaces for connection, dialogue, and shared learning across our global team. They amplify voices, strengthen leadership, and ensure diverse perspectives shape the decisions we make every day.

Learn more here