Remote UX Research Consultant

UserTesting; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Auros, the leader in human insight, is seeking a Research Consultant for our Consulting Services team. You’ll guide customers in applying best practices, methodologies, and platform capabilities to deliver high-quality, actionable insights.

In this remote US role, you’ll lead onboarding, mentor customers, design scalable approaches, and collaborate with Customer Success, Sales, and Product to advance research maturity.

Qualifications

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or related field — or equivalent experience.
• 4+ years of UX research or research consulting.
• A consultative problem-solving approach guiding customers toward solutions.
• Understanding of UX research’s impact on business decisions and ROI.
• Strong knowledge of UX research methods, including usability testing, click testing, card sorting, tree testing, moderated interviews, and concept testing.
• Experience embedding research across different stages of the product development lifecycle.
• Familiarity with remote research and usability testing platforms (UserTesting, UserZoom, or similar tools).
• Strong communication, storytelling, and presentation skills.

Responsibilities

• Lead onboarding programs to enable customers in understanding the basics of the UserTesting platform, and closely monitor completion of those programs.
• Act as a trusted advisor, guiding customers through the execution of research studies, methodologies, and best practices.
• Plan, support, and eventually lead more in-depth workshops on research execution, scaling research, measuring KPIs, and research operations.
• Support customers in building effective research studies, ensuring appropriate methodologies, participant targeting, and high-quality analysis.
• Provide consultative guidance on how to analyze research findings, synthesize insights, and present impactful recommendations.
• Help customers operationalize and scale research, embedding UserTesting into their workflows and improving research efficiency.
• Partner with internal account teams (Customer Success, Sales, and Product) to support customer retention and growth through research maturity.
• Proactively identify customer needs and challenges, tailoring recommendations to improve their research practices.
• Contribute to internal initiatives that enhance consulting frameworks, resources, and research methodologies

Skills

UX research

Consultative problem-solving

Communication

Time management

Collaboration

Adaptability

Education

BA/BS or MA/MS in HCI or related field

Tools

UserTesting

UserZoom

EnjoyHQ

Dovetail

Job description

Auros, the leader in human insight, is seeking a Research Consultant for our Consulting Services team. You’ll guide customers in applying best practices, methodologies, and platform capabilities to deliver high-quality, actionable insights.

In this remote US role, you’ll lead onboarding, mentor customers, design scalable approaches, and collaborate with Customer Success, Sales, and Product to advance research maturity.