User-Focused IT Support Specialist (ISPOC)

New Directions Technologies, Inc; Port Hueneme (CA); On-site; USD 96,000 - 125,000; Full time

Job summary

New Directions Technologies, Inc. (NDTI) is seeking a customer-focused IT Support Specialist (ISPOC) to join our team supporting the Naval Surface Warfare Center, Port Hueneme Division.

The ISPOC serves as a primary point of contact for end-user technology support, ensuring government personnel have reliable access to the equipment, applications, and IT resources needed to accomplish their mission. This position provides hands-on and remote support for desktop and laptop computers, mobile

Qualifications

• U.S. Citizenship is required.
• Must obtain and maintain a DoD security clearance.
• Bachelor’s degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems.
• Minimum 3 years of systems administration experience.

Responsibilities

• Serve as primary customer-facing IT support representative until resolution or escalation.
• Install, configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose hardware, software, OS, application, authentication, and connectivity issues with cross-team coordination.
• Image and configure computers, install approved software, validate functionality, and support Windows and Microsoft 365.
• Manage user accounts, system access, passwords, multifactor authentication, certificates, and CAC-related issues.
• Provision, distribute, recover, inventory, and track government-furnished IT equipment and support onboarding/offboarding.
• Document incidents, service requests, troubleshooting actions, equipment assignments, communications, and resolutions in ITSM.
• Follow cybersecurity, configuration-management, data-protection, and acceptable-use requirements; provide guidance and improve service delivery.

Skills

Technical troubleshooting

Customer service

Documentation

IT support

Education

Bachelor's degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems

Tools

Windows OS

Microsoft Office

Microsoft 365

Web browsers

Collaboration tools

Job description

New Directions Technologies, Inc. (NDTI) is seeking a customer-focused IT Support Specialist (ISPOC) to join our team supporting the Naval Surface Warfare Center, Port Hueneme Division.

The ISPOC serves as a primary point of contact for end-user technology support, ensuring government personnel have reliable access to the equipment, applications, and IT resources needed to accomplish their mission. This position provides hands-on and remote support for desktop and laptop computers, mobile