IPOC Support Specialist — IT Help Desk (TS/SCI)

Chenega Agile Real Time Solutions, LLC; Springfield (VA); On-site; USD 37,000 - 40,000; Full time

Job summary

Chenega Agile Real-Time Solutions, LLC is seeking a Jr. IPOC Specialist in Springfield, VA to deliver frontline IT support and customer service for government clients. The role focuses on incident reporting, diagnostics, and user assistance in a fast-paced environment.

The position requires DoD 8140/IAT level familiarity, TS/SCI eligibility, and prior experience within the Intelligence Community. Shift hours are 2:00 p.m. to 10 p.m.

Qualifications

• Bachelor's degree or higher; or associates or HS diploma with IT experience.
• Experience in the Intelligence Community preferred.

Responsibilities

• Provide daily status reports and graphical reporting aids.
• Track system progress and email status updates to leadership.
• Provide technical assistance for computer systems, hardware, or software.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Assist in responding to emails/chats from customers seeking help.
• Walk customers through problem-solving steps and resolutions.
• Run diagnostics to resolve issues and follow up on outcomes.
• Create tickets in incident management systems and route calls appropriately.
• Utilize First Call Resolution for all requests.
• Provide first contact account resets and security issue resolution.
• Perform other duties as assigned.

Skills

ServiceNow

Intelligence Community experience

Customer service

DoD 8140 IAT

CI poly

TS/SCI clearance

Problem solving

Communication

Education

Bachelor's Degree

Associate's Degree

High School Diploma + IT experience

Military experience (3+ years)

1+ years gov agency work

Tools

ServiceNow

Job description

Chenega Agile Real-Time Solutions, LLC is seeking a Jr. IPOC Specialist in Springfield, VA to deliver frontline IT support and customer service for government clients. The role focuses on incident reporting, diagnostics, and user assistance in a fast-paced environment.

The position requires DoD 8140/IAT level familiarity, TS/SCI eligibility, and prior experience within the Intelligence Community. Shift hours are 2:00 p.m. to 10 p.m.