User Experience Writer

TechBlocks; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

TechBlocks is seeking a UX Writer to join their Design Team. The role involves collaborating with cross-functional teams to create user-centered digital experiences, ensuring content aligns with product goals. The ideal candidate will have extensive experience in writing digital copy, particularly for retail/e-commerce, and a strong understanding of accessibility guidelines.

Qualifications

• 7+ years of experience writing digital UX/UI copy.
• Experience with ADA guidelines and their impact on content strategy.

Responsibilities

• Coordinate work within the Design Team and cross-functionally.
• Conduct user research to understand user needs and pain points.
• Create and maintain documentation for content guidelines.

Skills

Communication

User-Centered Messaging

Collaboration

Content Strategy

Research

Tools

Figma

Miro

Confluence

JIRA

Job description

TechBlocks Design Team (Technology) is responsible for designing user-centered experiences to unify and provide a seamless experience across all client touchpoints, both online and in-store, as we transform clients’ businesses. As a team member, you'll partner with a cross-discipline team of user experience, user interface, research, content, product, and development professionals to create exceptional, user-centered digital experiences that drive business growth, consumer satisfaction and brand loyalty. The Design Team is consumer-obsessed and a key voice for all our users. Designing with inclusive design best practices and high standards for accessibility hold us accountable for representing consumers from diverse walks of life, including multi-cultural, different abilities and various demographics.

What will you be doing?

• UX Writer will utilize your exceptional communication skills to coordinate work within the Design Team and cross-functionally with technical partners, customers (internal and external), stakeholders, business leaders and leadership to support the project’s overall vision.
• Collaborate with product managers, designers, and researchers to define content strategies that support the overall user experience and business goals.
• Conduct and participate in user research to understand user needs, pain points, and language preferences.
• Use research findings to inform content decisions and improve the user experience.
• Work closely with UX designers to integrate content seamlessly with the overall design and user interface.
• Collaborate with cross-functional teams to ensure content aligns with product goals and user needs.
• Create and maintain documentation, including content guidelines, voice and tone guidelines, and content patterns for internal and external use. Maintain consistency in tone, voice, and messaging across the product.

Required Skills Set

• 7+ years of experience writing digital UX/UI copy. Preferably for retail/ e-commerce orgs.
• Experience in writing user-centred messaging which is uniform and consistent throughout channels.
• Experience with ADA guidelines and their impact on content strategy
• Experience taking editorial brand guidelines and extending them to digital standards.
• Exceptional written English communication skills.
• Experience with collaboration tools like Figma, Miro, etc.
• Familiarity with Atlassian tools like Confluence and JIRA would be an advantage