User Experience (UX) Researcher

Themesoft Inc; Cleveland (OH); Remote; USD 80,000 - 110,000; Full time

Job summary

Themesoft Inc. is seeking a User Experience (UX) Researcher to drive user-centered insights across print, web, and mobile K–12 curriculum experiences.

You will partner with UX Design, Product Design, and Content teams to shape product strategy through Continuous Discovery and rigorous research methods. You will lead interviews, ethnographic studies, and usability sessions, translating findings into actionable strategies and design recommendations.

Qualifications

• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.— knowledge of Continuous Discovery and the Double Diamond framework are helpful.
• Excellent communication skills; ability to lead complex discussions, research sessions and workshops, and present feedback.
• Ability to define and use metrics to track qualitative data with tools such as Excel and Lucidchart.
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.

Responsibilities

• Lead and facilitate research sessions and workshops for cross-functional teams.
• Translate user needs into actionable insights and design recommendations.
• Collaborate with product and design teams to guide decisions with research findings.
• Build and maintain recruitment and scheduling processes for studies.
• Deliver findings to shared repositories and connect work across teams.

Skills

User research

Interviews

Ethnography

Contextual inquiry

Usability studies

Continuous Discovery

Double Diamond

Communication skills

Data analysis

Project management

Education

Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline

Tools

Excel

Lucidchart

Job description

Job Title: User Experience (UX) Researcher

LOcation: Remote

We are seeking a User Experience (UX) Researcherwho is passionate about leading and applying a user-centered approach to product development, with a focus on research. Research insights are the foundation for solutions that ensure student learning. The Researcher will help guide product teams to build research-based solutions across print, web, and mobile K–12 curriculum experiences through collaboration with UX Design, Product Design, Academic Design, Content and Digital Strategy, and Product Management teams. A Continuous Discovery framework is the basis for this approach.

This UX Researcher will be expected to:

• Be a change agent evangelizing and bringing awareness to user-centered mixed methodologies and practices across the company, supporting cross-functional product teams at different stages of understanding.
• Align research to strategy and understand how to frame research plans that drive confident decision-making.
• Help teams through the process of developing clear hypotheses and then propose appropriate methods for research and synthesis.
• Build presentations, lead discussions, and facilitate synthesis workshops for different stakeholders throughout the organization focused on results and actionable recommendations from research studies.
• Collaborate with Experience Strategists, Learning Architects, Designers and/or Product teams to translate user needs into tangible solutions.
• Triangulate and collaborate with product analytics and market research.
• Support our Research Operations effort by helping to build and maintain processes for recruiting participants, scheduling participants, paying participant incentives, and tracking.
• Consistently deliver on commitments and proactively communicate when competing priorities or unexpected events put a deadline in jeopardy.
• Deliver user research findings to the client Research Repository and support connections to the work with cross-functional teams.
• Motivate and manage yourself and your team members and possess a high degree of analytical ability and intellectual curiosity.
• Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities and cross-functional teams.
• Develop knowledge of competition and complimentary products, relevant to role.

What it takes:

• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc— knowledge about the appropriate method for different problems. Knowledge of Continuous Discovery and the Double Diamond framework are helpful.
• Excellent communication skills. Someone who can help lead complex discussions, research sessions and workshops, and present feedback.
• Ability to define and use metrics to track qualitative data with tools such as Excel and Lucidchart.
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Understanding of common product development and project management practices.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time.
• 2+ years of work experience defining and executing research activities as a member of a product/application development team.
• Ability and willingness to travel domestically up to 20%

What makes you stand out:

• A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities.
• Demonstrated ability to effectively communicate across functional areas.
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds.

Education

• Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline.

Disclaimer

Themesoft Incis an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Work Authorization

Applicants must be legally authorized to work in the United States.