UX Researcher

HP; Vancouver (WA); On-site; USD 105,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off

Parental leave

Holidays

Job summary

HP is seeking a UX Researcher to lead and execute studies uncovering customer needs, behaviors, and pain points across digital experiences and services. You will independently manage the full research lifecycle, translate insights into actionable recommendations, and partner with product, design, and engineering to shape experiences at scale.

The role emphasizes qualitative research, collaboration with cross-functional teams, and driving customer-centered decision making throughout the product

Qualifications

• Strong expertise in qualitative research methods and selecting appropriate approaches.
• Ability to independently design research studies addressing stakeholder objectives and user needs.
• Experience communicating research findings to influence decisions.

Responsibilities

• Independently plan, conduct, and manage end-to-end user research studies.
• Collaborate with product, design, and engineering to define learning objectives.
• Synthesize findings into clear themes and actionable recommendations.
• Facilitate stakeholder workshops to drive alignment on opportunities.
• Communicate findings through storytelling, presentations, and reports.

Skills

Qualitative research

Stakeholder management

Interviewing

Synthesis of insights

UX research

Education

Bachelor’s or Master’s in Design Research, Psychology, HCI, or related field

Tools

UserTesting

User Interviews

Dscout

HeyMarvin

Job description

UX Researcher

Description -

Job Summary

The Design Systems, Research and Governance organization is responsible for creating and evolving the foundations, standards, tools, and practices that enable consistent, accessible, and high-quality digital experiences across the company. Our team works across design systems, user research, and design governance, partnering with product, design, engineering, and business teams to help shape experiences at scale.

We are looking for a UX Researcher to lead and execute research initiatives that uncover customer needs, behaviors, motivations, and pain points across digital experiences, products, and services. This role will independently manage the full research lifecycle, from defining research objectives and selecting the right methodologies to synthesizing findings and translating insights into clear, actionable recommendations.

Working closely with cross-functional partners, the researcher translates user insights into actionable opportunities that improve customer experiences, support business goals, and inform experience strategy. This position emphasizes qualitative research while leveraging complementary methods when appropriate.

Responsibilities

• Independently plan, conduct, and manage end-to-end user research studies aligned to product, design, and business objectives.
• Select and apply appropriate qualitative research methods, including interviews, usability testing, concept evaluation, and journey-based research.
• Collaborate with product managers, designers, engineers, and other stakeholders to identify research opportunities and define key learning objectives.
• Engage with customers, users, and internal stakeholders to gather insights that inform product, service, and experience direction.
• Analyze and synthesize research findings into clear themes, opportunities, and strategic recommendations.
• Facilitate stakeholder workshops to synthesize findings, build shared understanding of customer needs, identify experience opportunities, and drive alignment on product, service, and design decisions.
• Evaluate concepts, prototypes, and existing experiences to identify usability issues, unmet needs, and opportunities for improvement.
• Support product and experience planning by identifying customer needs, emerging trends, and areas of opportunity.
• Communicate findings through compelling storytelling, presentations, reports, and workshops tailored to diverse audiences.
• Advocate for customer-centered decision-making and help teams integrate research insights throughout the product development lifecycle.
• Maintain research documentation, insight repositories, and knowledge-sharing practices to maximize value and accessibility of research across teams.
• Contribute to enablement efforts around research processes, tools, and best practices that improve team effectiveness and insight quality.

Education & Experience Recommended

• Bachelor’s or Master’s degree in Design Research, Psychology, Human Factors,Social Sciences, HCI, or related field.
• Typically 4-6 years of experience in UX research or design research.

Knowledge & Skills

• Strong expertise in qualitative research methods and selecting appropriate approaches to answer business and user-centered questions.
• Strong analytical thinking, problem-solving, and strategic reasoning skills.
• Ability to independently design research studies that address both stakeholder objectives and user needs.
• Skilled at synthesizing qualitative data into meaningful insights, opportunity areas, and actionable recommendations.
• Strong understanding of user-centered design principles and research's role throughout the product development lifecycle.
• Excellent interviewing, moderation, facilitation, and active listening skills.
• Experience communicating research findings through presentations, workshops, reports, and storytelling techniques that influence decision-making.
• Strong collaboration and stakeholder management skills, with the ability to build alignment across cross-functional teams.
• Experience conducting both moderated and unmoderated remote research studies.
• Familiarity with research platforms and tools such as UserTesting, User Interviews, Dscout, HeyMarvin or similar solutions.
• Experience leveraging AI-enabled research tools and workflows to accelerate study planning,synthesis, and insight generation while maintaining methodological rigor, accuracy, and research quality.

Impact & Scope

• Leads research efforts for multiple projects and initiatives with limited oversight.
• Influences product, service, and experience decisions through insights and recommendations.
• Contributes to organizational knowledge by scaling insights, sharing learnings, and promoting research-informed decision-making.
• Partners with cross-functional teams to ensure customer needs are represented throughout the design and development process.

Complexity

Responds to moderately complex issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Compensation and Benefits

The pay range for this role is$105,050.00 - 152,350.00USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave(US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”