User Experience Researcher – remote

hive + co; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Continuous discovery mindset

Lucid charts

Microsoft Office skills

Experience with K-8 education

Job summary

Hive + Co. seeks a UX Researcher to lead mixed-method research within product teams, translating user needs into tangible solutions. You’ll design studies, synthesize insights, and present findings to drive product decisions.

Ideal candidates have 2+ years of research experience, strong communication, and a track record of collaborating with designers, strategists, and engineers. Remote role in EST hours offered.

Qualifications

• Bachelor’s degree in Psychology, Sociology, HCI, Data Science, Behavior Science, Market Research, or related discipline.
• 2+ years of research experience defining and executing activities within a product team.
• Experience with affinity diagrams, experience maps, and opportunity solution trees.
• Strong project management to organize multiple projects with stakeholders.
• Understanding of product development and project management practices.
• Experience with user interviews, observation, ethnography, usability studies.
• Strong attention to detail and ability to manage large datasets accurately.
• Strong written and verbal communication skills.
• Ability to work independently.
• Capable of leading complex discussions, workshops, and presenting feedback.
• Demonstrated ability to use research and prototypes to inform production/software builds.

Responsibilities

• Be a change agent evangelizing user-centered methods across the company.
• Align research to strategy and drive decision-making.
• Help teams develop hypotheses and research plans.
• Build presentations, lead discussions, and facilitate synthesis workshops.
• Collaborate with Experience Strategists, Designers, and Product teams to translate needs into solutions.
• Triangulate with product analytics and market research.
• Support Research Operations: recruiting participants, scheduling, incentives, tracking.
• Deliver findings to the Research Repository and connect to cross-functional work.
• Motivate self and team; maintain high analytical curiosity.
• Embody the work ethic for a fast-paced culture with tight deadlines.
• Develop knowledge of competition and related products.

Skills

Research execution

Synthesis methods

Project management

Communication skills

Independent work

Facilitation

Data-driven insights

Stakeholder collaboration

Education

Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline

Tools

Excel

Lucidchart

Confluence

Microsoft Office

Job description

Hours

work EST time zone core hours- preferably

Must Have for this role

• Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline
• 2+ years of work experience defining and executing research activities as a member of a product/application development team
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time
• Understanding of common product development and project management practices
• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc-knowledge about the appropriate method for different problems
• Strong attention to detail and able to manage large datasets with high accuracy
• Strong written and verbal communication skills.
• Ability to work independently
• Someone who can help lead complex discussions, research sessions and workshops, and present feedback
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds

This UX Researcher will be expected to

• Be a change agent evangelizing and bringing awareness to user-centered mixed methodologies and practices across the company, supporting cross-functional product teams at different stages of understanding.
• Align research to strategy and understand how to frame research plans that drive confident decision-making.
• Help teams through the process of developing clear hypotheses and then propose appropriate methods for research and synthesis.
• Build presentations, lead discussions, and facilitate synthesis workshops for different stakeholders throughout the organization focused on results and actionable recommendations from research studies.
• Collaborate with Experience Strategists, Learning Architects, Designers and/or Product teams to translate user needs into tangible solutions.
• Triangulate and collaborate with product analytics and market research.
• Support our Research Operations effort by helping to build and maintain processes for recruiting participants, scheduling participants, paying participant incentives, and tracking.
• Consistently deliver on commitments and proactively communicate when competing priorities or unexpected events put a deadline in jeopardy.
• Deliver user research findings to the Research Repository and support connections to the work with cross-functional teams.
• Motivate and manage yourself and your team members and possess a high degree of analytical ability and intellectual curiosity.
• Embode the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities and cross-functional teams.
• Develop knowledge of competition and complimentary products, relevant to role.

What it takes

• Excellent communication skills.
• Ability to define and use metrics to track qualitative data with tools such as Excel and Lucidchart.
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Understanding of common product development and project management practices.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time.
• Ability and willingness to travel domestically up to 20%

What makes you stand out

• A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities.
• Demonstrated ability to effectively communicate across functional areas.
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds.

Nice to have (Plus)

• Knowledge of Continuous Discovery and the Double Diamond framework
• Microsoft Office, Confluence or Lucid charts
• Experience working with kids K-8 grades

Reference:1066112

Worried that you don't meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you're excited about this role, but worried that you don't meet every requirement, we encourage you to apply anyways. We'd love to get to know you.