User Enablement Specialist

RedStream Technology; Charlotte (NC); Hybrid; USD 60,000 - 85,000; Full time

Job summary

RedStream Technology in Charlotte, NC is seeking a Learning Solutions Designer to conduct needs analysis, design and develop multi-modal learning content, and draft technical instructions for users. The role includes curating vendor content, facilitating instructor-led programs (virtual/in‑person), and collaborating with the UX team to measure impact.

The position is hybrid with three onsite days in Charlotte and a focus on innovative, user-centered learning solutions.

Qualifications

• Needs analysis to identify knowledge gaps and requirements.
• Designs and develops multi‑modal learning solutions.
• Writes step‑by‑step technical materials and docs.
• Curates content from partners/vendors for business needs.
• Facilitates instructor‑led programs (virtual/in‑person).
• Drafts company communications about technical changes.

Responsibilities

• Conduct needs analysis to determine knowledge gaps and assess requirements.
• Design and develop multi-modal learning solutions for technical content.
• Write instructional materials with clear, step-by-step guidance.
• Curate and customize partner/vendor content for business needs.
• Facilitate instructor-led programs (virtual/in-person) and present to audiences.
• Draft company-wide communications regarding technical updates.
• Collaborate with a team to deliver learning solutions and templates.
• Stay current with industry trends to keep solutions innovative.
• Evaluate learning impact with UX team to improve adoption.

Skills

Needs analysis

Instructional design

Technical writing

Communication skills

Time management

Microsoft Office

LMS familiarity

Content curation

Team collaboration

Generative AI

Education

Bachelor's degree in Education/ID/Communications

Tools

LMS Administration

Job description

Hybrid (3 days Onsite, anchor day Tuesday)

Charlotte, NC

Contract Role

Responsibilities:

• Conduct needs analysis to determine the knowledge gap and assess requirements
• Design and development multi-modal learning solutions
• Write instructional materials for technical learning in the form of step-by-step documentation, etc.
• Curate and customize content from partners and vendors to meet specific business needs
• Facilitate instructor-led programs (virtual/in-person) and presentations to a variety of audiences in the client's community
• Draft company-wide communications regarding technical changes and updates
• Work effectively with a highly collaborative team
• Develop high-quality templates and processes for learning solutions
• Keep current with industry trends to ensure learning solutions are innovative and modern
• Evaluate learning solutions for effectiveness and impact, in close collaboration with the User Experience team

Qualifications:

• 1-3 years’ experience developing and facilitating virtual and in-person training and learning solutions.
• Prior customer service or project management experience is preferred.
• Knowledge of adult learning theory and instructional design methodologies.
• Bachelor’s degree or equivalent experience in education, instructional design or communications is preferred.
• Strong written and verbal communication skills, with the ability to write and present engaging and clear technical instructions.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Proficient in Microsoft Office tools and comfortable learning and using new technology platforms.
• Experience with or knowledge of learning management system administration is preferred.
• A passion for innovative thinking and the ability to contribute creative ideas to improve user engagement and technology adoption.
• Familiarity with generative AI tools is preferred.
• Strong attention to detail to ensure accuracy and clarity in all communications and documentation.