User Enablement Specialist

Australia-Employment; New York (NY); On-site; USD 48,000 - 90,000; Full time

Job summary

Jobot in New York, NY is seeking a User Enablement Specialist to design, develop, and deliver engaging learning solutions that drive technology adoption across the organization.

You will translate complex technical concepts into clear content, partner with internal teams to identify learning needs, and facilitate programs both virtually and in-person. This role offers on-site consulting with opportunities to influence tools and processes.

Qualifications

• 1–3 years of experience developing and facilitating virtual and in-person training or learning solutions.
• Previous customer service, project coordination, or project management experience is preferred.
• Knowledge of adult learning theory and instructional design methodologies.
• Bachelor’s degree in education, instructional design, communications, or a related discipline preferred, or equivalent professional experience.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear and engaging instructions.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office tools and comfort learning new technology platforms.
• Experience with or knowledge of learning management system administration is preferred.
• Creative and innovative mindset with an interest in improving user engagement and technology adoption.
• Familiarity with generative AI tools is preferred.
• Strong attention to detail with a focus on accuracy, consistency, and clarity.

Responsibilities

• Conduct needs analyses to identify knowledge gaps and determine learning and training requirements.
• Design and develop engaging, multi-modal learning solutions for a variety of audiences.
• Create clear technical instructional materials, including step-by-step guides, documentation, job aids, presentations, and other learning resources.
• Curate and customize content from internal partners and external vendors to meet specific business needs.
• Facilitate instructor-led training programs and presentations in both virtual and in-person settings.
• Draft company-wide communications related to technology changes, launches, enhancements, and updates.
• Work effectively within a highly collaborative and cross-functional team.
• Develop high-quality templates, standards, and repeatable processes for learning solutions.
• Stay current on learning, technology, and industry trends to ensure programs remain modern and engaging.
• Evaluate learning solutions for effectiveness and impact in close collaboration with the User Experience team.
• Identify opportunities to improve technology adoption through creative learning strategies and emerging tools, including generative AI.

Skills

Instructional design

Adult learning theory

Written and verbal communication

Time management

Cross-functional collaboration

Content translation

Microsoft Office

LMS administration

Generative AI awareness

Education

Bachelor’s degree in education/ID/communications

Tools

LMS platforms

Job description

User Enablement Specialist

$35 - $65 per hour | New York, NY | On-site | Consulting

A bit about us:

We are a large, global organization with a diverse portfolio of businesses and a strong focus on technology, innovation, and employee experience. Our teams support employees across a wide range of functions and industries, creating opportunities to work on initiatives that have broad visibility and meaningful impact across the organization.

Why join us?

• Join a large, established organization where your work can have visibility and impact across multiple business areas.
• Help employees successfully adopt new technologies through thoughtful, engaging learning experiences.
• Gain exposure to evolving technology initiatives, including generative AI and modern workplace tools.
• Work cross-functionally with teams across technology, user experience, communications, and the broader business.
• Build experience across instructional design, facilitation, technical communications, and change adoption.
• Join a collaborative environment that values creativity, new ideas, and continuous improvement.

Job Details

The Role

We are looking for a Technical Learning & Training Specialist to help design, develop, and deliver engaging learning solutions that support technology adoption across the organization.

This role is ideal for someone who enjoys translating technical information into clear, approachable content and working with a variety of audiences. You will partner closely with internal teams to identify learning needs, develop training materials, facilitate programs, and help employees confidently adopt new tools and technologies.

Responsibilities

• Conduct needs analyses to identify knowledge gaps and determine learning and training requirements.
• Design and develop engaging, multi-modal learning solutions for a variety of audiences.
• Create clear technical instructional materials, including step-by-step guides, documentation, job aids, presentations, and other learning resources.
• Curate and customize content from internal partners and external vendors to meet specific business needs.
• Facilitate instructor-led training programs and presentations in both virtual and in-person settings.
• Draft company-wide communications related to technology changes, launches, enhancements, and updates.
• Work effectively within a highly collaborative and cross-functional team.
• Develop high-quality templates, standards, and repeatable processes for learning solutions.
• Stay current on learning, technology, and industry trends to ensure programs remain modern and engaging.
• Evaluate learning solutions for effectiveness and impact in close collaboration with the User Experience team.
• Identify opportunities to improve technology adoption through creative learning strategies and emerging tools, including generative AI.

Qualifications

• 1–3 years of experience developing and facilitating virtual and in-person training or learning solutions.
• Previous customer service, project coordination, or project management experience is preferred.
• Knowledge of adult learning theory and instructional design methodologies.
• Bachelor’s degree in education, instructional design, communications, or a related discipline preferred, or equivalent professional experience.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear and engaging instructions.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office tools and comfort learning new technology platforms.
• Experience with or knowledge of learning management system administration is preferred.
• Creative and innovative mindset with an interest in improving user engagement and technology adoption.
• Familiarity with generative AI tools is preferred.
• Strong attention to detail with a focus on accuracy, consistency, and clarity.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.