Used Car Sales Manager — Lead & Grow

Dutch Miller; Charlotte (NC); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Competitive pay

Mentorship program

Ongoing training and education

Paid training

401(k) plan

Paid time off

Career progression

Employee outings

Salary + bonus

Job summary

Dutch Miller Kia of Charlotte is seeking a Sales Manager to lead our used-vehicle department and drive performance. You will coach sales associates, optimize inventory, price strategies, and coordinate with service for reconditioning and front-line readiness.

The ideal candidate has automotive industry experience, strong communication and customer-service skills, and a friendly, persistent approach to negotiations.

Qualifications

• Previous experience in the automotive industry required.
• 3 years of experience in the management of used car inventory preferred.
• Ability to adapt and learn in a sales environment.
• Outgoing with a friendly personality, especially while handling objections & negotiating pricing.
• Have quality customer service skills.
• Possess strong communication skills.
• Valid Driver’s License and clean driving record.

Responsibilities

• Assist with coaching and mentoring sales associates.
• Effectively manage all areas of used car department, including but not limited to retail, purchasing, pricing, display, merchandising, and promotion of used-vehicles.
• Ensure effective inventory mix and pricing to market.
• Partner with Service Departments to manage the reconditioning of used vehicles and get vehicles front-line ready as quickly as possible.
• Make sure cars are pictured and represented with correct options online.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Maintain inventory with a quick turn rate.
• Assist in hiring, training and effectively leading sales associates and ensures all dealership policies are always followed.
• Analyze the business to determine shortfalls and developing action plans to improve performance.
• Handle and resolve any customer issues or concerns promptly and professionally.
• Ensure high standards are held for delivery of vehicles to customers.
• Desk both used and new car deals.
• Appraise trade-ins and used car inventory purchases.

Skills

Customer service

Communication skills

Negotiation

Team leadership

Job description

Dutch Miller Kia of Charlotte is seeking a Sales Manager to lead our used-vehicle department and drive performance. You will coach sales associates, optimize inventory, price strategies, and coordinate with service for reconditioning and front-line readiness.

The ideal candidate has automotive industry experience, strong communication and customer-service skills, and a friendly, persistent approach to negotiations.