Field Service Coordinator

Axelon Services Corporation; Krotz Springs (LA); On-site; USD 28,000 - 39,000; Full time

Job summary

Axelon Services Corporation seeks a Field Service Coordinator in Louisiana to serve as the primary contact for assigned customer accounts and coordinate daily service delivery with field technicians. You will respond to inquiries, maintain relationships, and identify opportunities for value-added services, ensuring timely, compliant, and high-quality service delivery.

Ideal candidates have at least 2 years in field coordination or lab operations, strong communication skills, and proficiency with

Qualifications

• Minimum 2 years of experience in field service coordination, customer service, account management, laboratory operations, or related industry.
• Experience managing customer accounts and providing exceptional customer service.
• Experience collecting samples and performing laboratory analysis/testing.
• Proficiency with Microsoft Office applications and reporting tools.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.
• Coordinate service delivery and respond to customer inquiries and concerns.
• Build and maintain positive customer relationships through consistent communication and follow-up.
• Identify customer needs and communicate potential service, product, or solution opportunities to account managers and commercial teams.
• Support indirect upselling efforts by promoting value-added services and operational improvements.
• Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
• Ensure service schedules, work assignments, and customer requirements are communicated effectively.
• Monitor service execution and provide support to field personnel to ensure timely and quality service delivery.
• Assist in resolving operational issues and escalating concerns as appropriate.
• Maintain service records, reports, and documentation to ensure compliance with business requirements.
• Contribute to the development and execution of annual operational plans for the department and service team.
• Assist in implementing operational improvements and process enhancements.
• Communicate the impact of product, process, or procedural changes to team members and stakeholders.
• Follow established guidelines, procedures, and contractual requirements to ensure consistent service delivery.
• Participate in simple project activities and provide coordination support for operational initiatives.
• Collect customer samples in accordance with established procedures and safety standards.
• Perform laboratory analysis and testing on collected samples.
• Document, interpret, and communicate test results accurately to internal teams and customers as required.
• Maintain laboratory equipment and ensure compliance with quality and safety requirements.
• Support troubleshooting efforts by providing analytical data and technical observations.
• Work closely with business unit personnel, field service teams, laboratory staff, and account management teams.
• Gather, organize, and communicate technical information to support customer and operational needs.
• Participate in team meetings, performance reviews, and operational planning discussions.
• Provide guidance and support to field personnel regarding customer expectations and service requirements.

Skills

Customer service

Communication

Coordination

Analytical skills

Education

Bachelor's Degree in Chemistry

Tools

Microsoft Office

Reporting tools

Job description

• Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.
• Coordinate service delivery and respond to customer inquiries and concerns.
• Build and maintain positive customer relationships through consistent communication and follow-up.
• Identify customer needs and communicate potential service, product, or solution opportunities to account managers and commercial teams.
• Support indirect upselling efforts by promoting value-added services and operational improvements.
• Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
• Ensure service schedules, work assignments, and customer requirements are communicated effectively.
• Monitor service execution and provide support to field personnel to ensure timely and quality service delivery.
• Assist in resolving operational issues and escalating concerns as appropriate.
• Maintain service records, reports, and documentation to ensure compliance with business requirements.
• Contribute to the development and execution of annual operational plans for the department and service team.
• Assist in implementing operational improvements and process enhancements.
• Communicate the impact of product, process, or procedural changes to team members and stakeholders.
• Follow established guidelines, procedures, and contractual requirements to ensure consistent service delivery.
• Participate in simple project activities and provide coordination support for operational initiatives.
• Collect customer samples in accordance with established procedures and safety standards.
• Perform laboratory analysis and testing on collected samples.
• Document, interpret, and communicate test results accurately to internal teams and customers as required.
• Maintain laboratory equipment and ensure compliance with quality and safety requirements.
• Support troubleshooting efforts by providing analytical data and technical observations.
• Work closely with business unit personnel, field service teams, laboratory staff, and account management teams.
• Gather, organize, and communicate technical information to support customer and operational needs.
• Participate in team meetings, performance reviews, and operational planning discussions.
• Provide guidance and support to field personnel regarding customer expectations and service requirements.

Summary

• Location: Krotz Springs, LA
• Duration: 6 Months

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.
• Coordinate service delivery and respond to customer inquiries and concerns.
• Build and maintain positive customer relationships through consistent communication and follow-up.
• Identify customer needs and communicate potential service, product, or solution opportunities to account managers and commercial teams.
• Support indirect upselling efforts by promoting value-added services and operational improvements.
• Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
• Ensure service schedules, work assignments, and customer requirements are communicated effectively.
• Monitor service execution and provide support to field personnel to ensure timely and quality service delivery.
• Assist in resolving operational issues and escalating concerns as appropriate.
• Maintain service records, reports, and documentation to ensure compliance with business requirements.
• Contribute to the development and execution of annual operational plans for the department and service team.
• Assist in implementing operational improvements and process enhancements.
• Communicate the impact of product, process, or procedural changes to team members and stakeholders.
• Follow established guidelines, procedures, and contractual requirements to ensure consistent service delivery.
• Participate in simple project activities and provide coordination support for operational initiatives.
• Collect customer samples in accordance with established procedures and safety standards.
• Perform laboratory analysis and testing on collected samples.
• Document, interpret, and communicate test results accurately to internal teams and customers as required.
• Maintain laboratory equipment and ensure compliance with quality and safety requirements.
• Support troubleshooting efforts by providing analytical data and technical observations.
• Work closely with business unit personnel, field service teams, laboratory staff, and account management teams.
• Gather, organize, and communicate technical information to support customer and operational needs.
• Participate in team meetings, performance reviews, and operational planning discussions.
• Provide guidance and support to field personnel regarding customer expectations and service requirements.

Requirements

• Minimum of 2 years of experience in field service coordination, customer service, account management, laboratory operations, or a related industry.
• Experience managing customer accounts and providing exceptional customer service.
• Experience collecting samples and performing laboratory analysis/testing.
• Proficiency with Microsoft Office applications and reporting tools.

Preferred Skills

• Bachelor's Degree in Chemistry or related field preferred.
• TWIC card (Transportation Worker Identification Credential) preferred but not required.