Senior Field Applications Specialist

Lancesoft; California (MO); Hybrid; USD 85,000 - 115,000; Full time

Job summary

LanceSoft is seeking a Field Applications professional to partner with customers during instrument validation, ensuring staff are trained to operate and maintain instrumentation in line with specifications and regulatory requirements.

You will analyze validation studies, troubleshoot and lead on-site training, collaborating with Tech Support, Field Service, Sales, and Customer Training teams to deliver exceptional service in a fast-paced environment.

Qualifications

• Associate's degree with a minimum combined experience of 3+ years in laboratory/diagnostic instrumentation or related field.
• Advanced knowledge of Diagnostics or Healthcare Industry with emphasis on Laboratory Regulatory environment.
• Willing to work remotely and travel domestically at least 80% of the time; good driving record.
• Nice to have experience in Medical technology, QC, regulatory requirements (CAP, CLIA, Client).

Responsibilities

• Analyze and manage validation studies on instrumentation including set-up, calibration, precision studies, and method comparisons.
• Troubleshoot assay and QC issues remotely and onsite for customers.
• Lead onsite training for customers on proper operation of instrumentation.

Skills

Instrumentation expertise

Customer training

Remote troubleshooting

Travel readiness

Education

Associate's degree

Job description

Enter Job Description... You will be a part of the Field Applications team and report to the Technical Applications Supervisor responsible for working directly with the customer Key Operator during validation to reinforce training and ensure customer staff is properly prepared to use and maintain instrumentation. You address customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements, and work closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training. If you thrive in a fast-paced, active role and want to work to build a world-class service organization read on.

In this role, you will have the opportunity to:

• Analyze and manage validation studies on instrumentation including, but not limited to instrument set-up, calibration, precision studies, and method comparisons.
• Troubleshoot (remotely and onsite) assay and QC related issues for customers
• Lead onsite training for customers on proper operation of instrumentation

The essential requirements of the job include:

• Associate's degree with a minimum combined experience of 3+ years in laboratory/diagnostic instrumentation or other related field
• Advanced knowledge of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment
• Must be willing to work remotely and to travel domestically at least 80% of the time (based on the need of the position). Due to travel requirements, a good driving record is required
• It would be a plus if you also possess previous experience in:
  • Medical technology
  • Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, Client)

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.