(USA) Coach/Ops Mgr Trainee

Walmart; West Haven (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Coach/Ops Mgr Trainee who will lead and develop teams in a fast-paced retail environment. This role involves training associates, managing customer service initiatives, and driving financial performance. Qualified candidates will possess strong leadership and communication skills, with a focus on operational excellence and team building. Competitive pay and benefits are offered, aligning with Walmart's commitment to its workforce.

Benefits

Health coverage

401(k)

Stock purchase

Paid time off

Education programs

Qualifications

• 2 years of college; OR 1 year retail + 1 year supervisory experience.
• Experience supervising five or more direct reports.
• Strong focus on customer service and operational excellence.

Responsibilities

• Lead and develop teams by teaching, training, and listening to associates.
• Drive financial performance by reviewing P&L statements and managing budgets.
• Implement plans to enhance customer experiences and operational processes.

Skills

Team Leadership

Customer Service

Communication

Budget Management

Process Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Join to apply for the (USA) Coach/Ops Mgr Trainee role at Walmart.

This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates. Tour stores and provide feedback, communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manage and support customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.

Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Set clear expectations, provide recognition, and promote a sense of belonging in the workplace. Recruit and develop qualified staff to meet staffing needs and support company growth.

Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders. Support plans and initiatives to meet customer and business needs, set goals, build accountability, and measure progress. Identify and address improvement opportunities, demonstrate adaptability, and promote continuous learning.

Ensure compliance with company policies and support the company's mission, values, ethics, and integrity standards. Implement related action plans, support the Open Door Policy, and guide others in applying these principles in business practices.

Respect the individual by building high-performing teams, embracing diversity, creating an inclusive workplace where associates feel valued and supported. Work collaboratively, build trust, communicate positively, and attract and retain top talent. Act with integrity by maintaining high standards of ethics and accountability, supporting Walmart’s culture and sustainability goals.

Serve our customers and members by delivering results while prioritizing customer needs, using data insights, and balancing short- and long-term goals. Strive for excellence by fostering curiosity, resilience, and continuous improvement, supporting technological and skill development, and encouraging innovation.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Additional benefits include education programs through Live Better U, which covers tuition and fees for various educational levels.

The hourly wage range for this position is $31.25-$38.46 plus differential where applicable. Additional compensation may include performance bonuses and regional pay zones based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a criminal background check and firearms training are required. Attendance and successful completion of all required trainings are mandatory.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or a Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Location

515 Saw Mill Rd, West Haven, CT 06516-4000, United States.