(USA) Coach/Ops Mgr Trainee

Walmart; Salt Lake City (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Store Manager to lead teams in Salt Lake City. This role involves developing associates, driving sales, and ensuring exceptional customer service. Candidates are expected to have supervisory experience and contribute to operational excellence through effective management skills, alongside benefits and a competitive salary.

Benefits

Competitive pay

Performance bonuses

Benefits including health and paid time off

Education benefit program (Live Better U)

Qualifications

• 2 years of college or 1 year retail and 1 year supervisory experience.
• Experience supervising 5+ direct reports including performance management.

Responsibilities

• Leads and develops teams by teaching and mentoring associates.
• Manages customer service initiatives and resolves customer issues.
• Drives financial performance through P&L management and budget control.

Skills

Leadership

Customer Service

Team Development

Communication

Problem Solving

Education

Bachelor’s in Business Management and Leadership

Certificates in People and Business Leadership

Job description

Position Summary...

What you'll do...

• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, for example, store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and meet sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties, setting clear expectations, and recognizing associates.
• Coordinates, completes, and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and promoting accountability and continuous learning.
• Ensures compliance with company policies and procedures, supporting company mission, values, ethics, and integrity by implementing related action plans and supporting the Open Door Policy.
• Builds high-performing teams, embraces diversity, creates a workplace of belonging, and promotes a culture where associates feel supported and connected.
• Works collaboratively, building strong relationships, and communicates positively to motivate and influence.
• Attracts, retains, and develops talent, recognizing contributions and accomplishments.
• Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability.
• Delivers results with a customer-first approach, considering how, where, and when customers shop, and applying business models to all plans.
• Uses data insights for decision-making, balancing priorities, and considering stakeholders and communities.
• Displays curiosity, resilience, and encourages learning from mistakes, supporting continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, and benefits including health, financial, paid time off, and other perks. For more information, visit https://one.walmart.com/notices and One.Walmart.

Live Better U is a Walmart-paid education benefit program covering various educational levels and certificates. Eligibility varies and benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46 plus differential where applicable. Additional compensation includes bonuses and potentially regional pay zones.

Minimum Qualifications:

2 years of college; OR 1 year retail and 1 year supervisory experience; OR 2 years general work and 1 year supervisory experience. For firearm-related positions, background checks and training are required. All associates must complete required trainings and assessments.

Preferred Qualifications:

Bachelor’s in Business Management and Leadership, or certificates in People and Business Leadership, and experience supervising 5+ direct reports including performance management, mentoring, hiring, and firing.

Primary Location: 4627 S 900 E, Salt Lake City, UT 84117-4879, United States.