(USA) Coach/Ops Mgr Trainee

Walmart; Village of Lancaster (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a team leader to manage store operations effectively, focusing on customer service and team development. The role includes leading change initiatives and ensuring compliance with company policies while driving sales performance. Applicants should have supervisory experience and a commitment to creating a positive work environment.

Benefits

Performance bonuses

Health benefits

401(k) options

Stock purchase options

Paid time off

Education benefits

Qualifications

• Supervisory experience or relevant work experience required.
• Ability to build high-performing teams and promote inclusivity.
• Must deliver results with a customer-first mindset.

Responsibilities

• Leads and develops teams through teaching and providing feedback.
• Manages customer service initiatives and resolves issues.
• Drives financial performance by reviewing P&L and managing expenses.

Skills

Customer Service

Leadership

Team Development

Education

2 years of college or equivalent experience

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies goals, builds accountability, and measures progress. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on business practices.

Respect the Individual

Builds high-performing teams, embraces diversity, creates a workplace of belonging, and provides opportunities for all associates to thrive. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, empowers, and recognizes talent.

Act with Integrity

Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability. Supports Walmart’s goal of becoming a regenerative company by making a positive impact on associates, customers, and the community.

Serve Our Customers and Members

Delivers results with the customer first mindset, makes data-driven decisions, and balances short-term and long-term priorities. Considers the impact on customers, associates, shareholders, suppliers, and communities in planning.

Strive for Excellence

Displays curiosity, takes calculated risks, demonstrates resilience, and encourages learning from mistakes. Drives continuous improvement and supports others through change.

At Walmart, we offer competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and other benefits. Live Better U provides education benefits including tuition, books, and fees paid by Walmart for various programs. Eligibility requirements apply.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and potential regional pay adjustments. The position requires 2 years of college or equivalent experience, supervisory experience, or relevant work experience.