(USA) Coach/Ops Mgr Trainee

Walmart; South Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in retail is seeking a skilled team leader to manage store operations in Columbia, SC. In this role, you’ll oversee financial performance, train staff, and ensure exceptional customer service. Join Walmart to contribute to our mission of improving lives and fostering community engagement while gaining access to competitive pay and comprehensive benefits.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) and stock purchase plan

Paid time off and military leave

Educational benefits through Live Better U

Qualifications

• Strong team development and mentoring capabilities.
• Retail supervisory experience is essential.
• Ability to drive sales and manage budgets effectively.

Responsibilities

• Lead and develop teams effectively via training and feedback.
• Drive financial performance and manage store operations.
• Implement customer service initiatives and resolve issues.

Skills

Team Leadership

Customer Service

Financial Management

Change Management

Education

Bachelor of Science in Business Management

Two years of college or equivalent experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and procedures, supporting the company’s mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Respects individuals by building high-performing teams, embracing diversity, and creating a culture of belonging where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability and transparency. Supports Walmart’s goal of becoming a regenerative company by making a positive impact through waste elimination, local giving, and community involvement.

Serves customers and members by delivering results with a customer-first approach, considering shopping behaviors, and applying business models such as EDLP and EDLC. Makes data-driven decisions, balancing short- and long-term priorities, and considers the impact on customers, associates, shareholders, suppliers, business partners, and communities. Displays curiosity, resilience, and a desire to learn, encouraging innovation and change. Supports continuous improvement, adoption of new technologies, and skill development among team members.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. PTO and PPTO are provided based on job classification and tenure, complying with applicable laws.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is an educational benefit program that covers tuition, books, and fees for various degrees and certificates, supporting associates’ career development. Eligibility and benefits are subject to change.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

10060 Two Notch Rd, Columbia, SC 29223-4396, United States of America