(USA) Coach/Ops Mgr Trainee

Walmart; Strongsville (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive performance and foster a high-quality customer experience. This role involves leading teams, managing financial performance, and implementing business solutions to enhance store operations. The ideal candidate will embrace diversity and inclusion while ensuring compliance with company policies. With a focus on customer service and continuous improvement, this position offers a unique opportunity to make a significant impact within a thriving organization. Join a company that values integrity and excellence, and be part of a team that supports growth and development.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Benefits

Paid Time Off

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience in performance management and mentoring.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance by managing budgets and sales goals.
• Ensure compliance with company policies and support ethical standards.

Skills

Team Leadership

Customer Service

Financial Performance Management

Process Improvement

Diversity and Inclusion

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively, ensuring diversity and inclusion are prioritized. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals and objectives, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, standards of ethics, and integrity. Implements related action plans, utilizes and supports the Open Door Policy, and provides guidance on applying these principles in executing business processes and practices.

Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel supported and connected, and creates opportunities for all to thrive and perform.

Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, holds oneself and others accountable, and supports Walmart's goal of becoming a regenerative company by making positive impacts for associates, customers, and the community.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities while considering all stakeholders.

Strive for Excellence: Demonstrates curiosity, resilience, encourages learning from mistakes, and supports others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about benefits and eligibility, visit One.Walmart.

The position's hourly wage ranges from $31.25 to $38.46 plus differential, with additional compensation through bonuses and possible regional pay based on location.

Minimum Qualifications...

2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

8585 Pearl Rd, Strongsville, OH 44136-1641, United States of America