(USA) Coach/Ops Mgr Trainee

Walmart; South Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a Store Manager to lead and develop teams while ensuring high-quality customer service and operational efficiencies. This role involves overseeing team performance, driving store financial results, and fostering a supportive environment. Candidates should have supervisory experience and a background in Business Management and Leadership, with a passion for customer satisfaction and community engagement.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits package

Health coverage

401(k) plan

Stock purchase plan

Paid time off

Education benefits

Qualifications

• 2 years’ college or equivalent retail experience with supervisory duties.
• Experience supervising a team of 5 or more.

Responsibilities

• Leads teams by training and providing feedback on store operations.
• Drives sales performance and evaluates profit/loss statements.
• Ensures compliance with company policies and standards.

Skills

Customer Service

Team Leadership

Adaptability

Communication

Process Improvement

Education

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores, provides feedback, and communicates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit/loss statements, managing budgets, forecasting, controlling expenses, and monitoring operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a workplace of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Measures progress and addresses improvement opportunities, demonstrating adaptability and a commitment to continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace of respect and belonging, fostering a culture where associates feel supported and connected.

Acts with integrity by maintaining high standards of ethics, honesty, and transparency. Supports Walmart’s mission of making a positive impact through initiatives like community outreach and sustainability.

Serves customers by delivering results that prioritize customer needs, using data insights for decision-making, and balancing short and long-term priorities. Encourages continuous improvement and supports the adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, and a comprehensive benefits package, including health coverage, 401(k), stock purchase, paid time off, and additional perks such as education benefits through Live Better U.

Minimum Qualifications

2 years’ college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience and 1 year’s supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates must attend and complete all job-related trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1040 Chesterfield Hwy, Cheraw, SC 29520-7010, United States of America