(USA) Coach/Ops Mgr Trainee

Walmart; South Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide teams in delivering exceptional customer service and driving financial performance. This role involves developing action plans, managing budgets, and ensuring compliance with company policies. The ideal candidate will have a strong background in team leadership and a passion for fostering a culture of inclusivity and respect. With competitive pay and comprehensive benefits, this position offers a unique opportunity to make a significant impact in a fast-paced retail environment. Join a company that values continuous learning and supports your career growth.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Education Benefits

Qualifications

• Experience in team leadership and customer service excellence.
• Ability to manage financial performance and drive sales.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance and manage store operations.

Skills

Team Leadership

Customer Service

Financial Performance Management

Process Improvement

Communication

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved.

Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and ensuring diversity and inclusion. Coordinates and oversees job-related activities and builds relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Builds high-performing teams, embraces differences, creates a workplace of belonging, and fosters a culture where associates feel supported and connected. Works collaboratively, builds trusting relationships, and communicates with impact, energy, and positivity.

Acts with integrity, maintaining high standards of ethics and compliance, supporting Walmart's culture, and holding oneself and others accountable. Supports and fosters a culture of respect, inclusivity, and belonging. Serves customers by delivering results, considering customer needs, and applying business models. Displays curiosity, encourages learning, takes calculated risks, and supports others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and additional perks. Details about PTO and eligibility are available at https://one.walmart.com/notices. Live Better U provides education benefits, covering tuition, books, and fees for various programs. The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional bonuses and location-based pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

2240 W Dekalb St, Camden, SC 29020-2069, United States of America