(USA) Coach/Ops Mgr Trainee

Walmart; Olive Branch (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking an experienced retail manager to lead store operations in Olive Branch, MS. The ideal candidate will have strong leadership skills, experience in customer service, and a proven track record in team development. This role includes financial oversight, strategic planning, and fostering an inclusive team environment. Join Walmart to contribute to creating a regenerative company that positively impacts communities.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k)

Stock purchase options

Paid time off

Qualifications

• Experience in retail management or supervisory roles.
• Strong understanding of customer service principles.
• Ability to lead and develop diverse teams.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Drives financial performance and manages store budgets.
• Ensures compliance with company standards and policies.

Skills

Leadership

Customer Service

Team Building

Problem Solving

Communication

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning and improvement.

Ensures compliance with company policies, procedures, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides staff in applying these principles in business practices.

Builds high-performing teams by embracing diversity, fostering a culture of belonging, and creating opportunities for all associates to thrive and perform. Works collaboratively, building strong relationships, and motivating teams through positive communication.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's values, and fostering a culture of accountability and transparency. Supports Walmart’s goal of becoming a regenerative company by making positive impacts in the community and environment.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short-term and long-term objectives. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and continuous improvement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. For additional information about benefits and eligibility, visit One.Walmart.

The hourly wage range for this position is $31.25 - $38.46, plus differential where applicable. Additional compensation includes bonuses and potential regional pay based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm sales, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Candidates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

7950 Craft Goodman Frontage Rd, Olive Branch, MS 38654-6608, United States of America