(USA) Coach/Ops Mgr Trainee

Walmart; Marion (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Walmart seeks a Store Lead in Marion, IL, responsible for team leadership, enhancing customer service, driving store performance, and ensuring compliance with company policies. The candidate will effectively manage associates, engage with customers, and contribute to financial goals while demonstrating strong leadership skills. Ideal for individuals with supervisory experience and a commitment to Walmart's mission to support communities.

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Successful completion of required training.
• General work experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Drives financial performance and ensures effective merchandise presentation.
• Manages customer service initiatives and resolves issues.

Skills

Customer Service

Team Leadership

Financial Analysis

Adaptability

Education

2 years of college or equivalent experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgeting, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans and initiatives, and measuring progress. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and supports the company's mission, values, ethics, and integrity standards by implementing related action plans and supporting the Open Door Policy.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2802 Outer Road Drive, Marion, IL 62959-5207, United States of America