(USA) Coach/Ops Mgr Trainee

Walmart; Horn Lake (MS); On-site; USD 45,000 - 60,000; Full time

Job summary

Walmart is looking for a Team Lead in Horn Lake, MS, to guide associates and enhance customer service through effective training and leadership. This role demands a strong commitment to team building, operational excellence, and financial acumen, with opportunities for professional development and career growth. Benefits include competitive pay, bonuses, health coverage, and education programs.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) options

Stock options

Paid time off

Education programs

Discounts

Qualifications

• 2 years of college or equivalent retail/supervisory experience.
• Experience supervising 5+ direct reports.
• Completion of all job-related training and assessments.

Responsibilities

• Leads teams through teaching and providing feedback.
• Models exceptional customer service standards.
• Drives financial performance through budget management.

Skills

Customer Service

Team Leadership

Communication

Budget Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model; managing customer service initiatives; ensuring customer needs and issues are resolved; developing action plans for deficiencies; and leading process improvements for a high-quality customer experience.

Drives financial performance by reviewing P&L statements; managing budgets, forecasting, and controlling expenses; monitoring merchandise presentation, inventory flow, and operational processes; and developing strategies to meet sales and profit goals.

Provides supervision and development opportunities for associates through hiring, training, mentoring, and setting expectations; recognizing achievements; and recruiting qualified staff to meet growth targets.

Coordinates activities by developing relationships with stakeholders, supporting business plans, setting goals, building accountability, and promoting continuous learning.

Ensures compliance with policies, supports company values, and promotes a culture of integrity and ethics.

Leadership Expectations

• Respect for the Individual: Builds high-performing, inclusive teams; communicates clearly; creates equitable opportunities.
• Act with Integrity: Upholds high standards of ethics; promotes transparency and accountability.
• Service to the Customer/Member: Delivers results with a customer-first approach; makes data-driven decisions.
• Strive for Excellence: Seeks continuous improvement; embraces technology and change.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock options, paid time off, and additional benefits such as education programs and discounts.

For more information about benefits, visit One.Walmart.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience with 1 year of supervisory experience. Additional requirements include successful completion of all job-related training and assessments. For facilities selling firearms, successful completion of a firearms-specific CBC and training is required. For ammunition-only facilities, a state-issued Certificate of Eligibility may be required.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or related fields, or equivalent experience supervising 5+ direct reports including performance management, mentoring, hiring, and firing.

Primary Location

4150 Goodman Road West, Horn Lake, MS 38637-0000, United States of America