(USA) Coach/Ops Mgr Trainee

Walmart; Mississippi; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Store Manager responsible for driving sales and ensuring exceptional customer service standards. The position requires strong leadership and financial management skills, alongside a commitment to team development and operational excellence. The ideal candidate will foster a collaborative work environment and ensure compliance with company policies.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Paid time off

Company discounts

Assistance with education

Qualifications

• Minimum 2 years of college or 1 year retail experience.
• Supervisory experience required; strong leadership skills.

Responsibilities

• Leads teams while managing store operations for effective customer satisfaction.
• Drives financial performance through budget management and expense control.
• Recruits, trains, and develops store associates to meet staffing needs.

Skills

Leadership

Customer Service

Financial Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses to ensure they are aligned with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and maintains consistent and effective communication. Promotes a sense of belonging in the workplace and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding on applying these in business processes and practices.

Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making positive impacts through initiatives like waste elimination and local giving.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages learning, takes calculated risks, and supports others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, company discounts, military leave pay, and assistance with education through Live Better U.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional performance bonuses and potential regional pay based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

7950 Craft Goodman Frontage Rd, Olive Branch, MS 38654-6608, United States of America