(USA) Coach/Ops Mgr Trainee

Walmart; Carbondale (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart seeks a Coach/Ops Mgr Trainee in Carbondale. This full-time internship involves leading teams, enhancing customer service, and driving financial performance while ensuring a high-quality customer experience. Candidates should have supervisory experience or a degree in Business Management.

Benefits

Health coverage

401(k)

Stock purchase

Paid time off

Performance-based bonuses

Qualifications

• 1 year of retail experience AND 1 year of supervisory experience.
• Supervising 5 or more direct reports is preferred.

Responsibilities

• Lead and develop teams effectively by teaching and training associates.
• Drive financial performance and sales of the designated store area.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer Service

Communication

Budgeting

Team Building

Education

Bachelor’s degree in Business Management and Leadership

2 years of college

Job description

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This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $38.00/hr

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting, and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for associates by selecting, training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting evaluations, recognizing achievements, coaching for success, and fostering a culture of belonging.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives; identifying and communicating goals; building accountability; addressing improvement opportunities; and promoting continuous learning.

Ensures compliance with company policies and procedures, supporting Walmart's mission, values, and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and guiding on business practices.

Walmart offers competitive pay, performance-based bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. Full details are available on the company website.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. Additional requirements include background checks for firearm sales, and completion of required training programs.

Preferred Qualifications

Bachelor’s degree in Business Management and Leadership, or certifications in People and Business Leadership, and experience supervising 5 or more direct reports with performance management responsibilities.

Location

1450 E Main St, Carbondale, IL 62901-3140, United States

Additional Details

This position is an internship, full-time, in the retail industry, with the potential for additional compensation based on performance and location.