(USA) Coach/Ops Mgr Trainee

Walmart; Old Saybrook (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Supervisor for their Old Saybrook store to lead teams, develop associates, and enhance customer service. This role involves financial oversight, team management, and implementing best practices for operational excellence. The position offers competitive hourly wages, performance bonuses, and extensive benefits, including health coverage and education assistance.

Benefits

Performance bonuses

Health coverage

401(k) plan

Paid time off

Discounts

Military leave pay

Qualifications

• Two years of college or equivalent work experience required.
• Supervisory experience preferred with direct management of staff.
• Completion of necessary trainings for compliance.

Responsibilities

• Lead and develop teams, ensuring high standards of customer service.
• Manage financial performance, budgets, and sales forecasts.
• Recruit, train, and develop associates to meet staffing needs.

Skills

Leadership

Customer Service

Team Development

Financial Analysis

Adaptability

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a workplace culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, and measuring progress toward goals. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Builds high-performing teams, embraces diversity, and fosters a culture of belonging where associates feel supported and connected.

Acts with integrity by maintaining high standards of ethics, being honest, fair, transparent, and accountable. Supports Walmart's mission of making a positive impact for associates, customers, and communities through responsible actions and community involvement.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Drives continuous improvement through the adoption of new technologies and skills, encouraging innovation and resilience.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability benefits, discounts, military leave pay, and assistance programs. PTO and PPTO are provided based on employment classification and tenure, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program offering opportunities from high school completion to bachelor's degrees, including English Language Learning and certificates. Eligibility varies by job and tenure, with benefits subject to change.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional performance bonuses and potential regional pay based on location.

Minimum Qualifications...

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

665 Boston Post Rd, Old Saybrook, CT 06475-1524, United States of America