(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic leader to guide teams and enhance customer experiences. This role involves driving financial performance, implementing business solutions, and fostering a culture of inclusion and integrity. The ideal candidate will demonstrate exceptional customer service standards, manage operational processes, and support the development of associates. With a focus on excellence and a commitment to ethical practices, this position offers a unique opportunity to make a significant impact in a fast-paced retail environment. Join a company that values its associates and offers comprehensive benefits for a fulfilling career.

Benefits

Medical coverage

Vision coverage

Dental coverage

401(k) plan

Stock purchase plan

Company-paid life insurance

Paid time off

Parental leave

Family care leave

Bereavement leave

Qualifications

• Minimum of 2 years of college or equivalent work experience required.
• Experience in retail and supervisory roles is essential.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage store area operations.

Skills

Customer Service

Team Leadership

Financial Management

Problem Solving

Diversity and Inclusion Awareness

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring them. Assigns duties, sets clear expectations, and provides associate recognition. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Implements related action plans, utilizing and supporting the Open Door Policy.

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance. Models the Walmart values to support and foster our culture.

Serve Our Customers and Members: Delivers results while putting the customer first, considering how, where, and when customers shop.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and encourages learning from mistakes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1. 2 years of college; OR
2. 1 year of retail experience and 1 year of supervisory experience; OR
3. 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates will be required to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

1. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
2. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
3. General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

3133 E Main St, Mohegan Lake, NY 10547-1521, United States of America