(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic leader to drive team performance and enhance customer service standards. This role involves mentoring associates, managing financial performance, and fostering an inclusive workplace culture. The ideal candidate will leverage data insights to make informed decisions, ensuring operational excellence and a high-quality customer experience. With a commitment to sustainability and community outreach, this position offers a unique opportunity to influence positive change in a fast-paced retail environment. Join a company that values integrity, diversity, and continuous improvement.

Benefits

Performance Bonuses

Comprehensive Health Benefits

401(k) Plan

Stock Purchase Plans

Paid Time Off

Qualifications

• Minimum of 2 years of college or equivalent work experience.
• Supervisory experience is required.

Responsibilities

• Lead and develop teams through training and effective communication.
• Drive financial performance by managing budgets and inventory flow.
• Ensure high standards of customer service and employee development.

Skills

Customer Service

Team Leadership

Financial Analysis

Data-Driven Decision Making

Diversity and Inclusion

Education

2 years of college

Supervisory Experience

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to address deficiencies and leading process improvements to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, controlling expenses, and monitoring inventory flow, operational processes, and merchandise presentation. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and recognizing staff. Ensures diversity and inclusion, recruits and develops qualified associates, and maintains compliance with company policies and standards of ethics and integrity. Builds high-performing teams, embraces differences, and creates a workplace of belonging. Acts with integrity, maintains high standards of ethics, and supports Walmart’s culture and sustainability goals.

Focuses on customer service, making decisions based on data insights, and driving continuous improvement through technology and skills development. Offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase plans, paid time off, and other employee benefits. The position requires a minimum of 2 years of college, or equivalent work and supervisory experience, with additional qualifications outlined below.