(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic leader who excels in team development and customer service. This role involves guiding associates through effective training and communication while driving the financial performance of the store. You will be responsible for managing budgets, enhancing customer experiences, and implementing business solutions that align with company objectives. If you are passionate about leadership and making a positive impact in a fast-paced retail environment, this opportunity is perfect for you to thrive and grow your career.

Qualifications

• Experience in leading teams and developing associates effectively.
• Strong background in financial performance and sales management.

Responsibilities

• Lead and develop teams through training and effective communication.
• Drive sales performance by managing P&L and operational processes.

Skills

Team Leadership

Customer Service

Financial Analysis

Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree in Business Management

Tools

P&L Statements

Budgeting Software

Inventory Management Systems

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships.