(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated leader to drive store performance and customer satisfaction. This role involves mentoring associates, managing financial outcomes, and fostering a culture of diversity and inclusion. You'll be at the forefront of implementing business solutions and enhancing customer service standards. With a focus on continuous improvement and team development, this position offers a unique opportunity to impact the store's success while enjoying competitive pay and comprehensive benefits. If you're passionate about leadership and customer service, this role is perfect for you.

Benefits

Health benefits (medical, vision, dental)

401(k)

Stock purchase

Paid time off

Disability coverage

Company discounts

Military leave pay

Education benefit program

Qualifications

• Experience in retail and supervisory roles.
• Strong understanding of financial performance metrics.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance through budget management.

Skills

Team Leadership

Customer Service

Financial Performance Management

Diversity and Inclusion Awareness

Process Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals and objectives, builds accountability, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace of belonging, supports diversity, and fosters a culture where associates feel supported and connected.

Builds high-performing teams, attracts and retains talent, and recognizes contributions. Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Acts selflessly, humbly, honestly, fairly, and transparently. Delivers results by putting the customer first, making data-driven decisions, and balancing priorities. Displays curiosity, resilience, and encourages learning from mistakes. Supports change and drives continuous improvement through technology and skill development.

Walmart offers competitive pay, performance-based bonuses, health benefits (medical, vision, dental), 401(k), stock purchase, paid time off, disability coverage, company discounts, military leave pay, and other benefits. PTO can be used for vacation, sick leave, holidays, or other purposes, with amounts depending on job classification and employment duration. For more information about benefits, visit One.Walmart.

Live Better U is an education benefit program covering tuition, books, and fees, with eligibility requirements based on employment status and tenure. For details, see one.walmart.com/notices.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, and includes performance bonuses. Additional compensation may include regional pay zones based on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

350 E Fairmount Ave, Lakewood, NY 14750-2134, United States of America