(USA) Coach/ops mgr trainee

Walmart; New Hudson (MI); On-site; Full time

Job summary

Walmart is searching for an effective leader to supervise store operations in New Hudson, MI. The ideal candidate will be skilled in team development, customer service, and financial management, ensuring a positive shopping experience. Competitive pay, bonuses, and comprehensive benefits are offered, including educational programs.

Benefits

Performance bonuses

Comprehensive health coverage

401(k) plan

Paid time off

Walmart-paid education benefit program

Qualifications

• Minimum qualifications include educational and supervisory experience levels.
• Preferred qualifications emphasize management education and supervisory skills.

Responsibilities

• Leads teams, teaching, training, and providing feedback.
• Manages budgets and ensures financial performance.
• Develops and implements action plans to enhance customer service.

Skills

Leadership

Customer Service

Team Development

Financial Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability for results. Identifies and addresses improvement opportunities and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Provides guidance on applying these policies in business processes and practices.

Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive and perform.

Act with Integrity: Maintains high standards of ethics, models Walmart values, and supports a culture of accountability and positive impact.

Serve Our Customers and Members: Delivers results while prioritizing customer needs, making decisions based on data, and balancing short- and long-term priorities.

Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn, supporting others through change and continuous improvement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering programs from high school completion to bachelor’s degrees, including English Language Learning and certificates. Eligibility requirements apply.

The hourly wage range for this position is $31.25-$38.46*, plus differential as applicable, with additional performance bonuses. The actual hourly rate will meet or exceed the minimum wage for the location.

Minimum Qualifications include 2 years of college; OR 1 year of retail and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location: 30729 Lyon Center Dr E, New Hudson, MI 48165-8903, United States of America