(USA) Coach/Ops Mgr Trainee

Walmart; Massachusetts; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and enhance customer service. This role involves developing teams, driving financial performance, and ensuring compliance with company policies. The ideal candidate will demonstrate exceptional leadership skills, a commitment to customer satisfaction, and the ability to implement business solutions effectively. Join a forward-thinking organization that values diversity and continuous improvement, and make a significant impact on the customer experience while fostering a collaborative environment for associates.

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Experience managing customer service and financial performance.

Responsibilities

• Lead and develop teams, ensuring exceptional customer service standards.
• Drive financial performance through effective management of P&L statements.

Skills

Customer Service

Team Leadership

Financial Performance Analysis

Inventory Management

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring diversity and inclusion awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position:

1. 2 years of college; OR
2. 1 year of retail experience and 1 year of supervisory experience; OR
3. 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position:

1. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
2. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
3. General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

280 Washington St, Hudson, MA 01749-2735, United States of America